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- Tasks: Assist in managing a charity shop, driving donations and sales while ensuring a great customer experience.
- Company: Join North London Hospice, a charity dedicated to providing vital support and care in the community.
- Benefits: Enjoy flexible working, generous leave, health benefits, and professional development opportunities.
- Why this job: Make a real impact by supporting a charitable mission while gaining valuable retail experience.
- Qualifications: Experience in retail management and strong customer service skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 22800 - 24392 £ per year.
This role will be based in Islington and requires a candidate who is available to work 4 days per week, covering a seven-day period. The North London Hospice (NLH) has multiple stores dotted around our boroughs and the Retail team are responsible for the management, maintenance and replenishment of all these stores. Raising over £1.6 million annually, the Retail team support the recycling of pre-loved items while playing a pivotal role in providing income generation to deliver the North London Hospice mission.
The Assistant Shop Manager supports the Shop Manager in the day-to-day running and growth of a North London Hospice charity shop. The role is key in driving donations, sales, and profitability, while ensuring a welcoming and enjoyable experience for customers, staff, and volunteers. The Assistant Shop Manager will help manage a dedicated team of volunteers, contributing to the shop’s success through effective merchandising, pricing, Gift Aid promotion, and local community engagement.
Main duties of the job:
- Support Shop Operations
- Donations & Gift Aid Promotion
- Customer Service & Community Engagement
- Health & Safety Compliance
- Teamwork & Communication
As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:
- Competitive rates of pay
- Generous annual leave
- Transfer of NHS pension scheme
- Pension - Employer contribution pension scheme
- Access to clinical supervision
- Fully funded Health Cash Plan
- Life Assurance cover
- Flexible/Hybrid Working
- A range of opportunities for professional learning and development
- Access to our 24/7 confidential Employee Assistance Programme (EAP)
- Travel incentives
- Family friendly and special leave
- A supportive and collaborative work environment
- Blue Light Scheme membership and carers’ discounts
- Social events throughout the year and much more…
Please review the attached job description and person specification for more details on the role and type of individual who would suit the post. We reserve the right to interview candidates who are most suited to this post before the closing date.
North London Hospice is an equal opportunities employer and a proud member of the Disability Confident Employer Scheme. We value diversity, and we acknowledge that we currently have an underrepresentation from Black, Asian and Minority Ethnic people. North London Hospice job opportunities are open to all, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Person specification:
- Proven experience in retail management
- Strong understanding of health and safety regulations
- Knowledge of safe and effective manual handling
Personal Skills:
- Strong customer service skills, with a focus on creating a positive and welcoming environment
- Knowledge of retail operations, including stock management, merchandising, and pricing
- Understanding of Gift Aid processes and the ability to train and support others in promoting Gift Aid
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Assistant Shop Manager (Islington) (NLH: NLH 3) - Retail - North London Hospice employer: North London Hospice
Contact Detail:
North London Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager (Islington) (NLH: NLH 3) - Retail - North London Hospice
✨Tip Number 1
Familiarise yourself with the North London Hospice's mission and values. Understanding their commitment to community engagement and income generation will help you align your responses during any interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in retail management by preparing specific examples of how you've successfully driven sales or improved customer service in previous roles. This will demonstrate your capability to contribute positively to the shop's operations.
✨Tip Number 3
Engage with the local community before your interview. Attend events or visit the shop to understand the customer base and community needs. This knowledge can be a great conversation starter and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your approach to teamwork and communication, especially in managing volunteers. Think of examples where you've successfully led a team or resolved conflicts, as this is crucial for the Assistant Shop Manager role.
We think you need these skills to ace Assistant Shop Manager (Islington) (NLH: NLH 3) - Retail - North London Hospice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience and customer service skills. Emphasise any previous roles where you supported a team or managed operations, as this is crucial for the Assistant Shop Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community engagement. Mention specific examples of how you've driven sales or improved customer experiences in past roles, and express your enthusiasm for working with North London Hospice.
Highlight Relevant Skills: In your application, clearly outline your understanding of health and safety regulations, stock management, and Gift Aid processes. These are key aspects of the role, so demonstrating your knowledge will set you apart from other candidates.
Showcase Teamwork and Communication: Since the role involves managing volunteers and engaging with the community, provide examples of your teamwork and communication skills. Highlight any experience you have in training others or leading a team to success.
How to prepare for a job interview at North London Hospice
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management. Discuss specific examples where you successfully managed a team, drove sales, or improved customer service. This will demonstrate your capability to handle the responsibilities of the Assistant Shop Manager role.
✨Understand Gift Aid Promotion
Since promoting Gift Aid is a key part of the job, be prepared to discuss your knowledge of the process. Share any experiences you have in training others about Gift Aid and how it can benefit the charity. This shows your commitment to maximising donations.
✨Emphasise Teamwork and Communication Skills
The role involves managing a team of volunteers, so it's important to showcase your teamwork and communication skills. Provide examples of how you've effectively collaborated with others in past roles, and how you foster a positive environment for both staff and customers.
✨Demonstrate Customer Service Focus
Customer service is crucial in retail, especially in a charity shop setting. Be ready to discuss how you create a welcoming atmosphere for customers. Share specific instances where you went above and beyond to ensure a positive shopping experience.
