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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional coffee experiences and manage store operations.
- Company: Join Scoffs Group UK, the largest Costa Coffee franchisee, with over 100 stores.
- Benefits: Enjoy a competitive salary, free drinks on shift, discounts, and bespoke training.
- Why this job: Be part of a passionate team that values inclusion, growth, and community impact.
- Qualifications: Passion for coffee, customer service skills, and some management experience required.
- Other info: Opportunity to earn bonuses and participate in fundraising for education initiatives.
The predicted salary is between 21000 - 29595 £ per year.
Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Assistant Store Manager, you’ll not only enjoy the pride of working for the nation’s favourite coffee shop, but you’ll also receive great training and benefits.
A Bit About The Role
Working closely with the Store Manager, you’ll help make sure that everything about the store is efficient and effective. That means getting involved in operations, store and company culture, customer relationships, and of course, the coffee. This is going to be so much fun.
What’s involved?
- Becoming a brand ambassador and helping us shine
- Leading the team to deliver an unbeatable coffee experience for every customer
- Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
- Monitoring the store KPI report and translating it into daily and weekly actions
- Managing, growing, coaching, supporting and delegating to the team
A Bit About You
A passion for coffee and people is just the start of what we’re looking for. What else makes a great Assistant Store Manager?
- A love of the brand and excitement to be a part of it
- Top notch customer service skills
- Supervisory/management experience and a background in hospitality or retail
- Barista Maestro accredited
- Equal love of teaching and learning
- Ability to engage your team
- Reliability to step into the Store Manager’s shoes in their absence
What We Can Offer
We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Salary up to £29,595 per annum (dependent on the size of the store)
- Paid quarterly bonus scheme
- Free uniform to wear on shift
- Whilst on shift free handmade drinks plus 50% discount on food and bottled drinks
- Costa Discount App – 25% off food & drinks in store when you’re not working, plus 25% off all merchandise
- Bespoke training and development to suit your career aspirations including our award winning Management Apprenticeship programme
- Employee recognition scheme
- Employee Assistance Programme and access to our dedicated Mental Health First Aiders
- Refer a Friend scheme – potential to earn up to £200 for referring a friend or family member
- Cycle to Work Scheme through which you can make huge savings on bikes and accessories
- Access to a range of discounts via our Dream Beans portal
And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.
A Bit About Us
Scoffs Group UK are proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. We are a high growth hospitality franchise operator who put our people at the heart of everything we do. This really is a fantastic time to join as we are expanding both the business and the structure to support it.
We have partnered with Costa as they are the No. 1 coffee brand in the UK for the 12th year in a row. Here, you’ll be part of a genuine, warm and engaging team that shares a love for food and drink, and a desire to deliver great experiences to our customers, to our communities and to our people.
At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
For any reasonable adjustments and general queries please contact careers@scoffs-group.co.uk
Antelope Park – Assistant Manager employer: Costa Coffee Professional
Contact Detail:
Costa Coffee Professional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Antelope Park – Assistant Manager
✨Tip Number 1
Familiarise yourself with Costa Coffee's brand values and mission. Understanding their commitment to quality coffee and customer service will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in previous roles. Highlighting your ability to inspire and empower others will resonate well with the hiring managers.
✨Tip Number 3
Engage with current employees or alumni from Costa Coffee on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since the role focuses heavily on delivering an unbeatable coffee experience, being able to articulate your approach to customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Antelope Park – Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Manager position at Costa Coffee. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your supervisory or management experience, particularly in hospitality or retail. Use bullet points to make it easy to read and focus on achievements that demonstrate your customer service skills and ability to lead a team.
Write a Strong Cover Letter: In your cover letter, express your passion for coffee and people. Mention specific examples of how you've successfully managed teams or improved customer experiences in previous roles. Show enthusiasm for the Costa brand and how you can contribute to its success.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Costa Coffee Professional
✨Show Your Passion for Coffee
Make sure to express your love for coffee during the interview. Share any experiences you have with coffee, whether it's brewing at home or working in a café. This will demonstrate your enthusiasm and align with the company's mission to inspire a love for great coffee.
✨Highlight Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your previous supervisory or management experiences. Share specific examples of how you've motivated and supported your team in the past, as this will show that you're ready to take on the responsibilities of the role.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to talk about situations where you've gone above and beyond for customers. Highlight your ability to handle difficult situations and ensure a positive experience, as this aligns with the company's focus on delivering an unbeatable coffee experience.
✨Be Ready to Discuss KPIs
Understanding and managing store performance is crucial. Familiarise yourself with key performance indicators (KPIs) relevant to retail operations. Be ready to discuss how you would monitor and translate these into actionable steps for your team, showcasing your operational awareness and strategic thinking.
