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- Tasks: Join the Resources Casework Team to support finance operations and resolve customer inquiries.
- Company: Be part of Guildford Borough Council, a diverse organisation with 700 employees.
- Benefits: Enjoy flexible working hours, remote work options, and discounts at popular retailers.
- Why this job: Gain valuable experience in finance while working in a supportive team environment.
- Qualifications: Minimum of 5 GCSEs including English and Maths; strong communication skills required.
- Other info: Agile working expected; roles typically start at the bottom of the pay scale.
The predicted salary is between 28800 - 43200 £ per year.
This is an exciting opportunity to be part of the Resources Casework Team at Guildford Borough Council. The team provides excellent support services to the council with a focus on Finance business support and acts as the first point of contact for advice and support to internal/external customers. The post holder will respond to and seek to resolve support service requests using the systems, processes and workflows in place, for all council teams.
We are looking for a self-motivated individual who can work as part of a strong team as well as being able to use their own initiative. You should be able to demonstrate excellent attention to detail, accuracy and a strong customer focus that will enable the highest possible standards of support and advice to resolve support service requests. The ability to multi-task and work across different functional areas would also be an advantage.
What you’ll do on a typical day:
- Process tell us once notifications
- Review and respond to transfers enquiries
- Open and sort post
- Set up Direct Debits
- Investigation and resolution of unpaid Direct Debits
- Manage recurring invoices (monthly, quarterly, annual) and subscriptions
- Debt Recovery - issuing letters
- Identify write offs
- Setup payment plans
- Manage and approve customer amendments/new customers
- Review and respond to internal & external enquiries
- Daily Suspense Clearing
- Processing refunds
- Invoice corrections
- Carry out any additional duties or functions, commensurate with the grade, as may be requested by management
What you will need to succeed:
- Strong team working skills
- A good level of education; the successful candidate will have a good standard of education with a minimum of 5 GCSEs (including a pass at level 4 in English and Maths).
- Excellent time management and organisation skills
- High level communication and presentation skills including clear, concise reporting and correspondence particularly concerning complex or controversial issues.
- Continually seek to develop your competence in a variety of IT systems and packages
- The ability to communicate with people of different social, economic and professional backgrounds.
- Previous experience of working within an AR/AP/Finance environment would be beneficial but this is not essential
- The successful candidate will be expected to work in an agile way.
Please note roles are normally appointed at the bottom of the scale.
What’s in it for you?
With some 700 employees, we are a diverse organisation delivering a wide range of services and employing people with an even broader range of skills. We offer well established flexible working arrangements including the ability to vary your start and finish times where the business allows, work from home and take extra flexi days (by agreement). We also offer many other benefits including health and wellbeing initiatives and discount off a range of well known high street shops and supermarkets.
Resources Caseworker - Level 1 - Finance employer: Jobsgopublic
Contact Detail:
Jobsgopublic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resources Caseworker - Level 1 - Finance
✨Tip Number 1
Familiarise yourself with the specific finance systems and processes used by local councils. Understanding how these systems work will give you an edge during interviews and show your commitment to the role.
✨Tip Number 2
Network with current or former employees of Guildford Borough Council. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the council. Whether it's through emails or phone calls, showing that you can communicate effectively with diverse groups will highlight your suitability for the role.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully managed multiple tasks or resolved complex issues. Being able to share specific examples will showcase your problem-solving abilities and organisational skills.
We think you need these skills to ace Resources Caseworker - Level 1 - Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Resources Caseworker role. Emphasise your attention to detail, customer service skills, and any experience in finance or administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your background fits the job description. Mention specific examples of how you've successfully handled similar tasks or challenges in previous roles.
Highlight Relevant Skills: In your application, clearly outline your time management, organisation, and communication skills. Provide examples of how you've effectively communicated complex information to diverse audiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Jobsgopublic
✨Showcase Your Teamwork Skills
Since the role requires strong team working skills, be prepared to share examples of how you've successfully collaborated with others in previous positions. Highlight your ability to contribute to a team environment and support your colleagues.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy and detail in this role, come equipped with specific instances where your attention to detail made a difference. This could be in processing financial documents or resolving customer queries effectively.
✨Prepare for Customer Interaction Scenarios
As the position involves dealing with internal and external customers, think about potential scenarios you might face. Prepare to discuss how you would handle complex inquiries or complaints, showcasing your communication skills and customer focus.
✨Familiarise Yourself with Relevant IT Systems
The job mentions the need to develop competence in various IT systems. Research any software or tools commonly used in finance roles and be ready to discuss your experience with similar systems or your willingness to learn new ones.
