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- Tasks: Help customers with baggage claims and provide empathetic support.
- Company: Join Charles Taylor Assistance, a leading global insurance provider.
- Benefits: Enjoy free health cash plans, discounts, and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong computer skills, empathy, resilience, and great communication are essential.
- Other info: Comprehensive training provided; commitment to diversity and inclusion.
The predicted salary is between 26210 - 26810 £ per year.
Are you looking for a new role where you can really make a difference to customers? Do you have natural empathy? Do you pride yourself on delivering first class customer service? JOIN OUR TEAM OF BAGGAGE SPECIALISTS!!
Charles Taylor Assistance really makes a difference to our customers' lives. Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed - delivering appropriate, cost-effective, and complete medical assistance solutions to our customers and corporate partners, all over the world.
This is a fantastic job opportunity to join a leading global insurance provider and a chance to develop your customer service skills in a role where you can really make a difference to our customers.
Duties and responsibilities of the Claims Support Advisor:- Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
- Resolving disputes with customers, referring to your colleagues for advice if needed
- Accurately record the information
- A high level of competency in using computers is a prerequisite
- Naturally empathetic to a variety of customer needs
- High levels of resilience to ensure work is effective and efficient even in times of pressure
- Proactive in your approach to all aspects of work
- First class verbal and written communication skills
- Great team player with the ability to contribute positively and support others in times of surge
- High levels of organisation of both time and workload
- Ability to work the contracted hours and maintain commitment throughout the training period and beyond
- You should be mindful of diversity and inclusivity
- Fantastic opportunities for learning, development, and career progression
- Free Health Cash Plan worth £1700 per annum
- Generous high-street rewards scheme for family and friends
- Free travel insurance (subject to qualifying criteria)
- Discounts on home and motor insurance
- Comprehensive training and embedding period
Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.
Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.
INTEGRITY: We do the right thingCOLLABORATION: We are one
AGILITY: We learn, evolve, and adapt
CARE: We are compassionate and human
ACCOUNTABILITY: We take ownership
To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.
IMPORTANT: We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:
- Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
- Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.
Customer Service Advisor - Baggage Claims employer: Charles Taylor
Contact Detail:
Charles Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Baggage Claims
✨Tip Number 1
Familiarise yourself with the common issues faced by customers in baggage claims. Understanding these challenges will help you empathise better and provide tailored solutions during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Research Charles Taylor Assistance and their values. Being able to discuss how your personal values align with theirs during the interview will demonstrate your commitment to their mission.
✨Tip Number 4
Showcase your resilience by preparing examples of past experiences where you successfully managed stress or pressure. This will highlight your ability to thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor - Baggage Claims
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Empathy: Since empathy is crucial for this role, include specific examples in your application that demonstrate your ability to understand and address customer needs effectively.
Highlight Communication Skills: Emphasise your verbal and written communication skills in your CV and cover letter. Provide examples of how you've successfully communicated with customers or resolved disputes in previous roles.
Demonstrate Resilience: Mention instances where you have maintained high performance under pressure. This will show your potential employer that you can handle challenging situations while providing excellent customer service.
How to prepare for a job interview at Charles Taylor
✨Show Your Empathy
As a Customer Service Advisor, empathy is key. Be prepared to share examples of how you've put yourself in a customer's shoes and resolved their issues with understanding and care.
✨Demonstrate Resilience
The role can be challenging, especially during busy times. Highlight your ability to stay calm under pressure and provide examples of how you've effectively managed stressful situations in the past.
✨Communicate Clearly
First-class verbal and written communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you ensure effective communication with customers.
✨Emphasise Teamwork
Being a great team player is crucial in this role. Prepare to discuss how you've collaborated with colleagues in previous jobs and how you support others during peak times.
