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- Tasks: Run skill games and provide top-notch customer service in a fun theme park.
- Company: HB Leisure is a global leader in skilled games, operating in 29 countries and over 150 attractions.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, and discounts at hundreds of retailers.
- Why this job: Experience a vibrant work culture while developing skills for your future career.
- Qualifications: Great communication skills, positive attitude, and reliable availability are essential.
- Other info: Opportunities to travel globally and work in amazing locations await you!
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Customer Service Assistant (Games) role at HB Leisure Ltd. This range is provided by HB Leisure Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team based at Paultons Park.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations! If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As a Customer Service Assistant (Games Host), you will be responsible for running our skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games!
In return we will offer you:
- Competitive rates of pay
- Daily Bonus Scheme
- Flexible working hours
- Recommend A Friend Bonus (Subject to T&C's)
- Winter Opportunities between your Seasonal Contract
- Discounts to hundreds of top retailers
- Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Person Specification:
- Great customer service, communication skills and a positive, outgoing personality
- Honest, reliable and a responsible individual with strong work ethic
- Able to offer good availability on weekdays and weekends (including bank holidays)
- Be able to follow instructions and comply with all company standards
- Have reliable transportation - due to the location of the site
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Consumer Services
Customer Service Assistant (Games) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions at Paultons Park. Understanding the products you'll be working with will help you engage with guests and provide better service.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating a positive attitude can make a lasting impression.
✨Tip Number 3
Be prepared to discuss your availability during the interview. Since the role requires flexibility on weekdays and weekends, showing that you're open to various shifts can set you apart from other candidates.
✨Tip Number 4
Research HB Leisure's values and mission. Being able to align your personal values with the company's can demonstrate your commitment and enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant (Games Host) at HB Leisure. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, positive attitude, and any previous roles in customer service or entertainment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at HB Leisure specifically and how you can contribute to creating a fun environment for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Games
As a Customer Service Assistant (Games Host), your passion for games will shine through. Make sure to express your love for gaming and how it relates to providing excellent customer service. Share any relevant experiences that highlight your enthusiasm.
✨Demonstrate Excellent Communication Skills
Effective communication is key in this role. Practice clear and friendly communication, as you'll be interacting with guests regularly. Prepare examples of how you've successfully communicated in previous roles or situations.
✨Highlight Your Flexibility
Since the job requires availability on weekdays, weekends, and bank holidays, emphasise your flexibility during the interview. Be ready to discuss your schedule and how you can accommodate the needs of the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of past experiences where you handled difficult situations or provided exceptional service, and be ready to share those stories.
