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- Tasks: Lead and motivate the enforcement team while managing customer enquiries and preparing monthly plans.
- Company: NSL is dedicated to making the UK safer and fairer through innovative public service solutions.
- Benefits: Enjoy 25 days' holiday, a pension scheme, and lifestyle discounts for shopping and travel.
- Why this job: Join a driven team focused on positive social impact and career growth opportunities across various industries.
- Qualifications: Strong leadership skills and excellent computer literacy in Microsoft Office are essential.
- Other info: We are an equal opportunity employer committed to inclusivity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide frontline, back office, and customer support services to design and manage public spaces and provide national enforcement expertise at borders and infrastructure.
We have a great opportunity for an Operations Support Manager to support the Client Account Manager, lead the team, and serve as a point of contact for our client.
What You Will Be Doing:- Leading and motivating the enforcement team, ensuring they have the tools and equipment to do their jobs
- Handling written customer enquiries and complaints
- Preparing the monthly enforcement plan and monitoring success
- Assisting in developing Quality Assurance systems and procedures
- Managing the implementation and removal of parking suspensions
- Controlling costs of consumables
- Managing vehicle costs and maintenance through process management and telematics
- Excellent computer literacy in Microsoft Office, including Word, Excel, and Outlook
- Strong leadership skills
- Organised and self-motivated
- Experience with reporting and presenting to senior management
- 25 days’ holiday plus bank holidays
- Pension scheme
- Staff benefits tailored to your lifestyle, including discounts on retail shopping, travel, socialising, and health & wellbeing
- A career development pathway with our Learning and Development team and apprenticeship programmes
- Opportunities for further career progression across industries such as transport, technology, and debt enforcement
- Enhanced maternity and paternity packages, subject to eligibility
To speak with our recruitment team or discuss how your skills and experience align with this role, apply online today. Our team will be in touch soon.
New starters will be subject to clearance through the Disclosure and Barring Service. Additionally, the post holder should keep the company updated if their personal circumstances change.
We are an equal opportunity employer. We consider all qualified applicants regardless of gender identity, ethnicity, nationality, religion, age, sexual orientation, disability, or other protected characteristics. We recruit and develop based on merit and passion for creating better outcomes, committed to fostering an inclusive environment for all employees.
Operations Support Manager employer: Videalert
Contact Detail:
Videalert Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with NSL's mission and values. Understanding their commitment to making the UK a safer and fairer place will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated teams and managed projects, as this is crucial for the Operations Support Manager position.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel. Being able to demonstrate your proficiency in reporting and data management will be key, as these are essential for preparing monthly enforcement plans.
✨Tip Number 4
Research common challenges faced in operations support roles within public services. Being knowledgeable about industry-specific issues will allow you to engage in meaningful discussions during interviews and show your proactive approach.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership, customer service, and operations management. Use bullet points for clarity and include quantifiable achievements where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s vision. Highlight specific examples from your past experiences that demonstrate your leadership skills and ability to manage teams effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Videalert
✨Showcase Your Leadership Skills
As an Operations Support Manager, you'll need to lead and motivate a team. Be prepared to share examples of how you've successfully led teams in the past, highlighting your ability to inspire and manage effectively.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Discuss your methods for managing multiple tasks and priorities, and provide specific examples of how you have kept projects on track in previous positions.
✨Familiarise Yourself with Quality Assurance
Understanding Quality Assurance systems is crucial for this position. Research common QA practices and be ready to discuss how you would implement or improve these systems within the team.
✨Prepare for Reporting and Presenting
You'll be expected to report and present to senior management. Brush up on your presentation skills and prepare to discuss how you would convey complex information clearly and effectively to stakeholders.
