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- Tasks: Coordinate customer orders, resolve issues, and build strong relationships with stakeholders.
- Company: Wärtsilä is a global leader in marine technology, driving sustainable solutions for the future.
- Benefits: Enjoy a supportive work environment, opportunities for growth, and a chance to impact sustainability.
- Why this job: Join a passionate team focused on innovation and making a difference in the maritime industry.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset are essential.
- Other info: Some travel required; most meetings are virtual. Embrace diversity and be your true self here.
The predicted salary is between 28800 - 43200 £ per year.
Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that 88% of the world's trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are now looking for a Customer Service Coordinator to join our team working for a better future. The preferred location for the position is in Havant, UK.
What you will be doing
- Review Customer Purchase orders and process order to match in company SAP system.
- Develop and build strong relationships with key stakeholders both internally and externally including but not limited to engineering, production, and sub-contractors.
- Handle any customer issues that arise through their order journey and find solutions to any problems that arise.
- Regularly communicate with customers via phone, email, and face-to-face meetings to understand and address their needs.
- Provide feedback to Customer Service Team Leader on issues that have arisen, potential impact to customer and business and ideas for solution to assist in Continuous Improvement.
- Make use of relevant computer software such as Excel, Word and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
To be successful in this role, we expect you to have:
- Proven experience in a customer facing role is essential.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skillset.
- Confident in presenting and facilitating meetings.
- Advantageous to have experience in processing Letters of Credit.
- Innovative mindset.
- Strong team player with proven relationship building experience.
- Fluent in English, verbal and written.
In this role, some travel is required to meet with our customers. Thus, we hope you to be ready to travel approximately 20%, even though most of the meetings are held virtually.
Why you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
Contact & next steps
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email jess.baxter@wartsila.com with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants, applications through email will not be recorded or responded to). Welcome to join us in shaping the decarbonisation of marine and energy!
Last application date: 12/06/2025
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
Customer Service Coordinator employer: Wärtsilä
Contact Detail:
Wärtsilä Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with Wärtsilä's products and services. Understanding their portfolio will not only help you in interviews but also demonstrate your genuine interest in the company and its mission towards a sustainable future.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as these are key aspects of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing for situational questions. Be ready to explain how you would handle potential challenges in customer service, particularly in a technical environment like marine technology.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Coordinator at Wärtsilä. Highlight your relevant experience in customer-facing roles and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the job description. Emphasise your strong communication skills, problem-solving abilities, and any experience with SAP or similar software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainable technologies and your eagerness to contribute to Wärtsilä's mission. Use specific examples from your past experiences to demonstrate your ability to build relationships and handle customer issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Wärtsilä
✨Understand the Company and Its Values
Before your interview, take some time to research Wärtsilä's mission and values. Familiarise yourself with their commitment to sustainability and innovation in marine technology. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles that highlight your customer service skills. Discuss how you've handled challenging situations, built relationships, and exceeded customer expectations. This will show that you have the relevant experience they are looking for.
✨Demonstrate Problem-Solving Skills
Wärtsilä values analytical problem-solving abilities. Be ready to discuss instances where you've identified issues and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
