Customer Service Assistant - Part Time - The Nene Centre
Customer Service Assistant - Part Time - The Nene Centre

Customer Service Assistant - Part Time - The Nene Centre

Thrapston Part-Time No home office possible
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At a Glance

  • Tasks: Engage with customers, serve food and drinks, and assist at the reception desk.
  • Company: Join Freedom Leisure, a friendly and inclusive community-focused organisation.
  • Benefits: Enjoy discounts, flexible hours, and fully funded training opportunities.
  • Why this job: Perfect for those who love people and want to grow in a supportive environment.
  • Qualifications: No prior experience needed; just bring enthusiasm and a willingness to learn.
  • Other info: Part-time role with 15 hours per week on a rota basis.

At Freedom Leisure we can offer a friendly working environment that brings lots of variety every day. If you like talking to people, this is definitely the role for you. We are looking for a Customer Service Assistant to join our friendly and professional team. We understand that engaging with customers and colleagues is not as easy as it sounds and sometimes comes with experience. We will provide all the training needed to be a successful Customer Service Assistant but we also believe that employing people from a mix of employment backgrounds can offer a wider benefit to our team, some of which might be in their first ever job and need more support from their colleagues.

You will provide an efficient catering service, serving drinks, preparing and serving food and snacks in our Café as well as assisting customers on the Reception desk. You will be delivering excellent customer service at all times. Ideally coming from a similar role, you will be a genuine team player, able to work off your own initiative and be enthusiastic and motivated. You will also be responsible for assisting with growing the membership numbers and increasing income. However, aside from selling memberships to new prospects, this role is also about being the start of the membership retention process for that individual too.

If you want to progress further, we will support this through additional training, both formal and on the job will be key. However, we also appreciate that not everyone wants to 'move up the ladder' and that's absolutely fine with us. What is really important is that you are happy in your work.

At Freedom Leisure we welcome our diverse local community to our centres every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Freedom Leisure, You Matter!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. We aim to be the employer of choice within our industry and we strive for this every day.

Hours: 15 hours per week, Monday - Sunday (rota basis)

Requirements

  • Experience of serving customers in a face to face environment
  • Able to promote services and sell the different products that Freedom Leisure offers
  • The skill to establish key relationships swiftly and appropriately
  • High level of professionalism and integrity, enthusiasm and motivation
  • Well developed interpersonal skills, able to negotiate and persuade people both internally and externally
  • Highly organised with a good attention to detail

Benefits

  • My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending
  • Discounted Staff membership (including family members)
  • Incremental holidays
  • Employee Assistance Programme - 24/7 confidential, independent and professional counselling
  • Company pension
  • Various insurance and saving schemes
  • Financial advice
  • Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
  • All this as well as fully funded training and career progression opportunities in a team working environment

Closing Date: 6th June 2025

Salary: Up to £9,549 per annum

Customer Service Assistant - Part Time - The Nene Centre employer: Freedom Leisure

At Freedom Leisure, we pride ourselves on fostering a friendly and inclusive work environment where every team member is valued. As a Customer Service Assistant at The Nene Centre, you'll enjoy a variety of tasks, from serving customers to promoting our services, all while receiving comprehensive training and support for your personal growth. With benefits like discounted memberships, a staff benefit scheme, and a commitment to employee well-being, we ensure that you not only thrive in your role but also feel happy and fulfilled in your work.
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Contact Detail:

Freedom Leisure Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant - Part Time - The Nene Centre

✨Tip Number 1

Familiarise yourself with Freedom Leisure's services and offerings. Understanding what they provide will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any conversations.

✨Tip Number 2

Practice your interpersonal skills by engaging with people in various settings. Whether it's volunteering or part-time work, gaining experience in customer-facing roles will boost your confidence and prepare you for the dynamic environment at The Nene Centre.

✨Tip Number 3

Showcase your ability to work as part of a team. During any interactions, emphasise your collaborative spirit and willingness to support colleagues, as this is highly valued in their workplace culture.

✨Tip Number 4

Be ready to discuss your motivation for applying. Reflect on why you want to work at Freedom Leisure and how you align with their values of inclusivity and community engagement, as this will resonate well with the hiring team.

We think you need these skills to ace Customer Service Assistant - Part Time - The Nene Centre

Customer Service Skills
Communication Skills
Interpersonal Skills
Sales Skills
Attention to Detail
Teamwork
Problem-Solving Skills
Time Management
Organisational Skills
Ability to Work on Initiative
Professionalism
Motivation and Enthusiasm
Negotiation Skills
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any face-to-face roles. Emphasise skills like communication, teamwork, and attention to detail, as these are crucial for the Customer Service Assistant position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Freedom Leisure and how your background aligns with their values of inclusivity and community engagement.

Highlight Relevant Skills: In your application, focus on skills that are directly mentioned in the job description, such as promoting services, establishing relationships, and maintaining professionalism. Use examples from past experiences to demonstrate these abilities.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.

How to prepare for a job interview at Freedom Leisure

✨Show Your Enthusiasm

Make sure to express your genuine interest in the role and the company. Freedom Leisure values enthusiasm and motivation, so share why you want to be a part of their team and how you can contribute to their friendly environment.

✨Demonstrate Customer Service Skills

Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for customers, as this will resonate well with the interviewers.

✨Be Ready to Discuss Teamwork

Since the role requires being a team player, think of instances where you successfully collaborated with others. Discuss how you can support your colleagues and contribute to a positive team dynamic at Freedom Leisure.

✨Understand the Role's Responsibilities

Familiarise yourself with the specific duties of a Customer Service Assistant, such as serving food and drinks and assisting at the reception desk. Being knowledgeable about these tasks will show that you're serious about the position and ready to hit the ground running.

Customer Service Assistant - Part Time - The Nene Centre
Freedom Leisure
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  • Customer Service Assistant - Part Time - The Nene Centre

    Thrapston
    Part-Time

    Application deadline: 2027-07-26

  • F

    Freedom Leisure

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