Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Conduct assessments for Customer Service Apprentices and manage EPA activities.
- Company: KM Recruitment is a leading recruiter in the Skills and Employability sectors across the UK.
- Benefits: Enjoy excellent holiday entitlement, mileage reimbursement, pension contributions, and more perks!
- Why this job: Join a dynamic team, make a real impact on apprentices' careers, and enjoy flexible working.
- Qualifications: Must hold a recognised Assessor award and have management-level competency in Customer Service.
- Other info: This role is home/field-based with travel flexibility required; candidates from Manchester or York preferred.
The predicted salary is between 22600 - 34000 £ per year.
KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.
Location: Home/Field based - Must be flexible with travel (Candidates can be based in Manchester, York or surrounding areas)
Salary: GBP28,300
Package: Excellent Holiday Entitlement, Mileage, Pension + much more!
Type: Full Time, 6 month FTC
Essential Criteria:
- Must hold a recognised Assessor award: D32/33, A1, CAVA or TAQA.
- Must hold occupational competency in Customer Service at Management level.
- Must be IT Literate; training will be provided on company systems.
- Full, clean UK driving licence.
- Must be flexible with travel.
Duties:
- As an End Point Assessor, you will be responsible for completing a range of EPA activities, both face to face and electronically, with Apprentices completing Customer Service Apprenticeship Standards.
- These EPA activities include: carrying out End Point Assessment, scheduling of EPA activities, marking, grading and regular planning meetings with candidates and employers.
- Complete all necessary administration, ensuring that all data is processed and supplied in a timely manner.
- Maintain a working knowledge of EPA, your vocational area, Apprenticeship Standards and evidence of CPD.
- Participate in standardisation and training activities.
- Provide assistance to Apprentices, Employers or Delivery Teams, assisting with queries in a timely manner.
Please note: KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.
Customer Service Assessor / EPA employer: (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
Contact Detail:
(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assessor / EPA
✨Tip Number 1
Familiarise yourself with the End Point Assessment process and the specific requirements for Customer Service Apprenticeship Standards. This knowledge will help you demonstrate your understanding during any interviews or discussions.
✨Tip Number 2
Network with current or former End Point Assessors in the Customer Service sector. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss your experience in customer service management and how it relates to assessing apprentices. Be ready to share specific examples that highlight your competency and effectiveness in this area.
✨Tip Number 4
Show your flexibility and willingness to travel by highlighting any previous roles where you had to adapt to different locations or schedules. This will reassure potential employers of your commitment to the role.
We think you need these skills to ace Customer Service Assessor / EPA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an End Point Assessor in Customer Service. Familiarise yourself with the specific duties mentioned in the job description to tailor your application accordingly.
Highlight Relevant Qualifications: Clearly state your recognised Assessor award (D32/33, A1, CAVA or TAQA) and your occupational competency in Customer Service at Management level. This is crucial as it meets the essential criteria for the role.
Showcase Your IT Skills: Mention your IT literacy and any relevant experience with technology, especially if you have used similar systems before. This will demonstrate your readiness to adapt to the company's systems.
Express Flexibility: Since the role requires flexibility with travel, make sure to mention your willingness to travel and your full, clean UK driving licence. This shows that you are prepared for the demands of the job.
How to prepare for a job interview at (function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f
✨Showcase Your Assessor Qualifications
Make sure to highlight your recognised Assessor award, whether it's D32/33, A1, CAVA, or TAQA. Be prepared to discuss how your qualifications have equipped you for the role and how they relate to the responsibilities of an End Point Assessor.
✨Demonstrate Occupational Competency
Since the role requires occupational competency in Customer Service at Management level, be ready to share specific examples from your experience that showcase your skills and knowledge in this area. This will help the interviewer see your practical understanding of the field.
✨Prepare for Flexibility Questions
As the position involves travel, expect questions about your flexibility and availability. Have a few examples ready that demonstrate your willingness to adapt to different situations and locations, as well as your organisational skills in managing your schedule.
✨Familiarise Yourself with EPA Standards
Research the End Point Assessment process and the relevant Apprenticeship Standards. Being knowledgeable about these topics will not only impress the interviewer but also show your commitment to staying updated in your vocational area.
