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- Tasks: Join a friendly team to support clients with orders and resolve queries.
- Company: Work for a leading exporter in the luxury goods sector.
- Benefits: Enjoy a competitive salary and potential for permanent position.
- Why this job: Great opportunity to develop skills in a supportive international environment.
- Qualifications: Fluent Spanish is essential; good French and English required.
- Other info: Office-based role in South West London, Monday to Friday.
The predicted salary is between 24000 - 30000 £ per year.
Fluent Spanish is essential as well as a good level of French and English.
Location: South West London (zone 3) - This role is based in the office Monday to Friday.
Salary: £28,000 - £30,000.
Company and Background: Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.
Job Responsibilities: This is a fantastic opportunity to join a fairly small but very friendly and supportive international team as a Spanish & French speaking Export Customer Service Executive. You will be responsible for offering full B2B support to clients, agents and distributors and will include the following duties and responsibilities:
- Placing customer orders for products.
- Advising customers of queries on orders and finding solutions for them.
- Dealing with customer complaints.
- Liaising with courier and freight companies.
- Monitoring the efficiency of the export operations in the territories you are responsible for.
- Providing support to the Export Sales Teams.
Candidate Experience / Skills: Fluent Spanish is essential as well as a good level of French and English. Previous customer service experience or administrative experience is essential. A clear and confident communicator. Effective at prioritising and able to work to deadlines and under pressure.
Salary: £28,000 - £30,000 pa depending on experience plus benefits.
Working hours are Monday to Friday, alternating between 8.00 - 16.00 or 9.00 - 17.00.
Contact: Lisa Grimes.
Spanish & French speaking Customer Service Executive employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish & French speaking Customer Service Executive
✨Tip Number 1
Brush up on your language skills! Since fluent Spanish is essential, make sure you can confidently hold conversations and handle customer queries in both Spanish and French. Practising with native speakers or using language apps can really help.
✨Tip Number 2
Familiarise yourself with the luxury goods sector. Understanding the products and brands you'll be dealing with will not only boost your confidence but also impress your potential employers during the interview.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific customer service situations, such as dealing with complaints or prioritising tasks under pressure. This will show your problem-solving skills and ability to work effectively in a team.
✨Tip Number 4
Network with professionals in the industry. Join relevant groups on social media or attend local events to connect with others in customer service or the luxury goods sector. This could lead to valuable insights and even job referrals.
We think you need these skills to ace Spanish & French speaking Customer Service Executive
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Spanish and your proficiency in French and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service or administrative roles. Provide specific examples of how you've handled customer queries, complaints, or order processing to demonstrate your capability in this area.
Tailor Your CV: Customise your CV to align with the job description. Highlight skills such as effective communication, prioritisation, and working under pressure, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position and the company. Explain why you are a good fit for the team and how your skills can contribute to their success in the luxury goods sector.
How to prepare for a job interview at The Language Business
✨Showcase Your Language Skills
Since fluent Spanish is essential for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to converse in Spanish or answer questions in both French and English, so practice speaking confidently in all three languages.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service or administrative experience. Provide specific examples of how you've handled customer queries, complaints, or orders in the past, as this will show your capability to manage similar tasks in this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle a difficult customer complaint or a situation where an order has gone wrong. Practising these scenarios can help you articulate your thought process clearly.
✨Research the Company and Industry
Familiarise yourself with the luxury goods sector and the company’s position within it. Understanding their products and market can help you tailor your responses and show genuine interest in the role and the company.
