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For Companies At a Glance
- Tasks: Welcome customers, deter theft, and assist with store navigation.
- Company: Join a leading retail brand known for its commitment to customer service.
- Benefits: Enjoy flexible hours, a friendly work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team that values safety and customer experience.
- Qualifications: No specific qualifications needed, just a friendly attitude and good communication skills.
- Other info: Work in a vibrant store atmosphere with a focus on teamwork.
30.00 Hours
Work Pattern:
- Week 1
- Monday 07.00 - 15.00
- Tuesday 07.00 - 15.00
- Friday 07.00 - 15.00
- Saturday 07.00 - 15.00
- Monday 12.00 - 20.00
- Tuesday 12.00 - 20.00
- Wednesday 12.00 - 20.00
- Thursday 07.00 - 15.00
- Wednesday 12.00 - 20.00
- Thursday 12.00 - 20.00
- Friday 12.00 - 20.00
- Saturday 11.00 - 19.00
Key Accountabilities and Measures
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and use a range of greeting techniques to deter theft.
- Support other areas within the store (e.g., Foods, C&H, Operations).
- Be knowledgeable of the store, support key marketing messages, latest products, and commonly asked questions.
- Assist customers in navigating the store and provide appropriate support.
- Thank customers for shopping as they exit.
- Handle various retail situations calmly and empathetically.
- Respond to door alarms sincerely, resolving any customer issues.
- Act as a visible deterrent against violence, anti-social behaviour, and theft.
- Identify and monitor suspicious activity, taking appropriate actions as needed.
- Report all incidents through the M&S Incident reporting process.
- Ensure persons served with a trespass notice do not re-enter the site.
- Carry store radio and engage with police and security personnel to enhance service.
- Apprehend external thieves only if necessary and in line with business policy.
- Report incidents of known or suspected internal theft or malpractice.
Key Skills
- Confident presence with a friendly personality.
- Strong communication skills to engage customers.
- Ability to focus on greeting customers and deterring suspicious activity.
- Empathy with the M&S brand and values, including service behaviours.
- Self-motivated and willing to suggest or try new approaches.
- Maintain high standards of appearance and uniform.
- No licensing required, but good observation skills are beneficial.
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Customer Assistant Service & Safety - Finsbury Pavement employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant Service & Safety - Finsbury Pavement
✨Tip Number 1
Familiarise yourself with the store layout and key products. Knowing where everything is will not only help you assist customers better but also show your commitment to the role during any interactions.
✨Tip Number 2
Practice your greeting techniques and customer engagement skills. A warm welcome can set the tone for a positive shopping experience, so be ready to showcase your friendly personality when you meet potential employers.
✨Tip Number 3
Stay updated on current retail trends and common security issues in stores. This knowledge will help you demonstrate your awareness of the role's responsibilities and how you can contribute to a safe shopping environment.
✨Tip Number 4
Network with current employees or join local retail groups to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Customer Assistant Service & Safety - Finsbury Pavement
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Customer Assistant Service & Safety position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and safety roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to engage with customers and handle retail situations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer interactions or resolved issues in previous positions, showcasing your communication skills and empathy.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Customer Service Skills
As a Customer Assistant, you'll be the face of the store. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to engage with customers and handle various retail situations calmly.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with M&S's values and key marketing messages. During the interview, express your understanding of the brand and how you can embody its service behaviours. This shows your commitment and alignment with their ethos.
✨Emphasise Your Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would greet customers and deter suspicious activity, showcasing your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and empathy. Think of scenarios where you've had to deal with difficult situations or suspicious behaviour. Prepare to explain how you handled these situations effectively.
