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- Tasks: Join our Early Intervention Team as a Team Administrator, managing referrals and appointments.
- Company: Be part of Greater Manchester Mental Health Foundation Trust, serving communities with mental health services.
- Benefits: Enjoy a supportive work environment with opportunities for development and innovation.
- Why this job: Make a real impact on patient care while working in a vibrant city with a friendly atmosphere.
- Qualifications: No specific qualifications required; just bring your organisational skills and enthusiasm!
- Other info: This role is not eligible for sponsorship under current immigration rules.
The predicted salary is between 30000 - 42000 £ per year.
The post holder will be required to provide a confidential secretarial and administrative service to the Early Intervention Team (EIT). The post holder is responsible for managing referrals, sending appointment letters and mailshots, handling all telephone calls to ensure they are passed on promptly, and managing the Care Plan Approach (CPA) forward planner to ensure CPA appointments are scheduled within the agreed timeframe.
The role also includes requisitioning stationery, maintaining meeting rooms, and managing non-stock requisitions. The Team Administrator will oversee the patient pathway, ensuring referrals, reviews, and appointments are processed and completed within the required timeframes.
The post holder will provide administrative support for outpatient bookings using a computerised Patient Administration System (PARIS), electronic scanning equipment, and other administrative duties related to this service. This involves liaising with service users and clinicians to ensure timely patient care.
Additional responsibilities include:
- Minute-taking
- General administrative duties
- Ensuring an efficient administrative service for the team
- Typing of all clinical correspondence
- Coordinating contact with service users via telephone, email, or letter
- Greeting service users, carers, and visitors when required
- Providing an effective booking service in accordance with NHS targets
- Making appointments according to booking and waiting time policies
- Identifying service users whose appointments may fall outside target timeframes
- Managing clinic capacity and flagging shortages
- Providing a general appointment booking service as needed
- Typing all business correspondence
- Ordering and managing stationery supplies
- Identifying issues that may pose risks to service users, carers, or service delivery
- Taking and typing minutes for team and ad hoc meetings
- Providing comprehensive administrative support to the multidisciplinary team, including meeting management and appointment coordination
- Preparing and minuting weekly meetings
- Maintaining filing systems in line with information governance guidance
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services in Bolton, Manchester, Salford, Trafford, and Wigan, along with specialist services across Greater Manchester and beyond.
Greater Manchester offers a vibrant environment, from scenic countryside to lively city life with shopping, entertainment, and dining. The area is known for its warmth, humor, and generosity. Our staff enjoy their work, opportunities for development, and are encouraged to innovate to improve patient care.
For further details or informal visits, contact: Name: Michelle Semple, Job Title: Admin Manager, Email: michelle.semple@gmmh.nhs.uk, Telephone: 07772192496.
Contact Detail:
Greater Manchester Mental Health NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Administrator
✨Tip Number 1
Familiarise yourself with the Patient Administration System (PARIS) mentioned in the job description. If you have experience with similar systems, be ready to discuss how you can quickly adapt and contribute to the team.
✨Tip Number 2
Highlight your organisational skills during any conversations or interviews. The role requires managing multiple tasks like scheduling appointments and handling referrals, so be prepared to share examples of how you've successfully managed similar responsibilities in the past.
✨Tip Number 3
Demonstrate your communication skills by preparing to discuss how you would handle interactions with service users and clinicians. Being able to convey information clearly and effectively is crucial for this role.
✨Tip Number 4
Research Greater Manchester Mental Health Foundation Trust and their values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Team Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Administrator position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in healthcare settings. Include specific examples of your organisational skills, ability to manage appointments, and any experience with patient administration systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight your relevant skills, such as communication, time management, and attention to detail, and explain how they will benefit the Early Intervention Team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Team Administrator role.
How to prepare for a job interview at Greater Manchester Mental Health NHS Foundation Trust
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Team Administrator. Familiarise yourself with tasks like managing referrals, appointment scheduling, and minute-taking. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Team Administrator, you'll be liaising with service users and clinicians regularly. Prepare examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or face-to-face interactions. This will highlight your ability to handle various communication channels.
✨Demonstrate Organisational Skills
The role requires excellent organisational abilities, especially in managing appointments and maintaining filing systems. Be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific instances where your organisational skills made a difference.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the organisation. Ask about the team dynamics, challenges they face, or opportunities for professional development. This not only helps you gauge if it's the right fit but also leaves a positive impression.
