Sales Associate. Job in Birmingham Education & Training Jobs

Job Description

Title: Sales Associate

Location: Selfridges – Birmingham

Reports To: Concession Manager

The Brand

Based in Paris, Longchamp is a large, optimistic, and independent family business with an international reputation.

Joining Longchamp means participating in the creation and distribution of fashion and leather goods that are both fair and beautiful, reflecting excellent craftsmanship.

With a presence in over 25 countries and a network of over 3,500 employees, the company is seeking new, creative, and committed talent to grow its UK market presence in a dynamic and supportive environment.

Our expanding business offers opportunities for personal development and career growth.

Customer Service

• Greeting and assisting local and international customers, proactively introducing them to the brand, collections, and product lines;
• Listening to and identifying customer needs;
• Respecting customer service policies to deliver sincere and impeccable service, ensuring a memorable experience;
• Developing effective sales pitches and utilizing additional sales techniques;
• Providing after-sales service and resolving customer complaints with suitable solutions;
• Preparing for sales and promotional activities.

Clienteling

• Building customer loyalty through personalized follow-up and ongoing contact;
• Monitoring and developing the store\’s customer portfolio using CRM tools.

Store Organization

• Key holder responsibilities for opening and closing the store, if applicable;
• Managing checkout operations and cashing up;
• Handling ticketing, deliveries, and floor replenishment as needed;
• Ensuring efficient store operations;
• Maintaining product displays in line with brand standards;
• Assisting with stock takes and stock management, including restocking suggestions.

Required Profile

• Enthusiastic, reliable, energetic self-starters with at least 3 years\’ experience in luxury retail;
• Recognized for exemplary behavior, dynamism, autonomy, and proactivity;
• Excellent interpersonal and communication skills, customer-oriented with team spirit;
• Fashion or retail-related degree preferred, but relevant experience is acceptable;
• Experience with retail POS systems and key holder roles is a plus;
• Brand ambassador experience and language skills (Mandarin, Cantonese, Japanese, Korean) are advantageous.

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contributions
• Generous holiday allowance after qualifying period
• Private health coverage after qualifying period
• Enhanced maternity, paternity, and adoption pay
• ClassPass contribution
• Staff discount

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, valuing authenticity and individuality. The company promotes equal employment opportunities and aims to empower employees for personal and professional growth.

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