Manager, Commercial Sales Operations

About Tripadvisor

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Tripadvisor is looking for a smart, enthusiastic, and motivated Manager, Commercial Operations to join the Tripadvisor family to oversee EMEA Regional Planning & Account Management teams as maternity coverage, optimized to maximize revenue and enable Sales teams in our effort to drive, maintain and grow business across sectors.

The Manager, Commercial Sales Operations will oversee sales operations functions and support key sales and client initiatives, partnering with key stakeholders to deliver team success, revenue & operational efficiency. We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

What You'll Do

• Partner with the EMEA Sales Leadership to lead a team of Planners & Account Managers across all aspects of the sales cycle (quote to cash) to meet and exceed global revenue targets, department goals, and client results.
• Develop and evangelize processes, expectations, & key initiatives across the EMEA Account Management & Planning organizations in partnership with Director of Commercial Operations.
• Liaise with internal cross-functional Leads (Sales, Planning, Ad Ops, Marketing, etc.) representing the AM & SP functions across pre and post sale activity (e.g. planning strategy, brainstorm, proposal feedback, campaign launch, reporting, etc.).
• Support day-to-day teams on key accounts and million dollar deals to ensure ultimate success and client satisfaction during proposal and execution stages as well as times of escalation.
• Develop and deploy proactive, solutions-based strategies to grow, renew, and upsell advertising revenue through best practices and guidelines specific to regions and sectors; Enable/support Account Management team to evolve the strategy based on their client needs.
• Recruit, train, and develop a results oriented team of new team members, develop growth-pathing for current team members to support their longer-term career development.
• Collaborate with internal parties on Sales Enablement materials and act as a key partner to the training & enablement team to ensure training materials map back to messaging and value props.
• Operate seamlessly within in a complex organization across multiple Business Units.
• Evaluate team performance to surface opportunities for efficiencies, feedback, and or learning opportunities.
• Able to navigate independently from management - independent thinker driving or assisting in key decisions across product commercialization & larger organizational strategic solutions.
• Develop and document product processes, proactively identify gaps and recommend/deliver innovative solutions.

Skill And Experience

• Experience in management of with planning, account management or ad operations teams.
• Excellent communicator and collaborator; able to work with both technical and non-technical teams.
• Demonstrated ability to work with cross-functional teams across all levels including senior management.
• Experience with media and custom media executions online or on social platforms.
• Strong process orientation with the ability to collaborate & influence a variety of stakeholders.
• Deep understanding of media landscape with a finger on the pulse of the competitive landscape and new, emerging media and products.
• Excellent communication skills, both written and oral, including the ability to convey complex requirements in a clear, concise and credible manner.
• Working systems knowledge with Sales Tech and Digital Platforms (Salesforce, OMS, DFP, Tableau, Airtable etc.) is a plus.

In addition, the ideal candidate will demonstrate the following competencies:

• Proficient attention to detail with a high level of organizational skills & communication skills.
• Experience managing complex tasks in a digital environment with a strategic lens.
• Flexible and open to change and new information, changing processes, client direction; adapts behavior and work methods accordingly.
• Proficient in vendor communication & negotiation - able to lead call with little to no assistance.
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
• Ability to work with cross functional teams toward the common goal of driving revenue & efficiencies.
• Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.
• Team player with the ability to manage up and across.
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively.
• Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information.
• Ability to balance time to market with a solution and make the right trade-offs along the way.
• Acts as an owner navigating internal materials with little to no supervision; Able to surface solutions in addition to questions.
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business.
• A desire to perform in a fast-paced highly changing marketplace and be driven to meet and exceed the team’s expectations/demands.

What We Offer

• Flexible activity-based working fostered collaboration and productivity.
• Inclusive global travelers community welcoming diverse perspectives.
• Competitive salary package including performance bonuses.
• Development programs, managerial courses, and learning series.
• Health insurance covers medical, dental, and vision for families (varies by country).
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness.
• Several paid time off programs, including time to bond with new children and care for family members.
• Paid public holidays, and year-end office shutdown.
• Employee assistance program for short-term counseling and free Calm app subscription.
• State-of-the-art offices: dining, coffee points, and leisure areas.

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com.