Customer Service Associate

Overview

Customer Service Associate at Walgreens

Base pay range

$16.00/hr – $18.00/hr

Responsibilities

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provide courteous, friendly, fast, and efficient service.
• Recommend items for sale and suggest trade-up and/or companion items.
• Register customer purchases, handle cash and change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records. Check in and price merchandise as directed by store leadership.
• Implement asset protection procedures to minimize loss.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays, complete resets, and revisions as directed.
• Assist with product placement and stock rotation, following policies (e.g., raw vs. ready-to-eat foods) and using first-in, first-out method as applicable.
• Maintain working knowledge of store systems and equipment.
• Provide customer service in the photo area (digital passport photo service, poster print and creative machines) and upsell promotional photo products.
• Assist with web pick-up responsibilities (monitor orders, pick items, and deliver orders to customers as they arrive).
• Maintain exterior and interior store condition and appearance.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Attend training and complete required PPLs as requested by Manager or corporate.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here: https://jobs.walgreens.com/benefits. If you are applying on a job board or unable to click the link, please copy and paste this URL into your browser: https://jobs.walgreens.com/benefits

Salary Range

Salary Range: $16 – $18 / Hourly

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

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