Customer Service Advisor

#TeamProDirect is built on passion for sport, product and service, our team has worked relentlessly over the past 30years to ensure we connect athlete’s world-wide with the best choice of products.

We made it our mission to engage with and awaken the passion within our customer; we thrive to produce the best possibleexperience and want them to love sport and product as much as we do.

We are a hard hitting and lively team or professionals, dedicated to change the world of online sports retail.

Role overview

As we start to enter our busier time of year, we are looking to recruit several Customer Service Advisors on permanent contracts. As a part of the Customer Services team, you will play an important role in ensuring all our customers and business partners receive excellent service on all interactions through email and live chat. You will exude professionalism, courtesy, and respect to all customers while advocating the Pro:Direct brand.
We provide an induction & training plan for each new joiner, and we use KPIs to monitor and improve performance.

• 37.5 hours per week over 5 days, including 1 day at weekends.

What you get:

• 28 days of annual leave (inclusive of bank holidays).
• Workplace pension through Royal London.
• Staff discount of up to 30% (Pro:Direct) and 50% (Do Clothing).
• National Gym discounts are available through Hussle and Nuffield Health.
• Employee Assistance Programme (EAP) through AXA Health for staff & family members.
• Annual Pay Reviews and Appraisals.
• ‘Refer a friend’ policy, with bonus rewards for successful referrals.
• Free Annual Flu Jabs.
• Enhanced Sick Pay Scheme for staff with over 5 years length of service.
• Casual work attire.
• PDS has a vibrant & passionate culture.
• Based in the heart of Devon, we have rolling green hills, sandy beaches, and mysterious moorlands – as far as locations go you can’t beat the Southwest.

What we look for in our team

• To add cultual and professional value to the team
• Be 100% yourself, we are geniuine and love what we do
• Passion…without it we would not be where we are today
• A true team player, we work and play hard together
• A True desire to deliver outstanding customer focused solutions

What we need you to do

• Providing support to customers on a range of different matters relating to customer orders e.g. returns, payment queries, out of stock, tracking and investigating orders.
• You will use a variety of media (Social channels, email, and live chat) to make sure customers are given as prompt and as complete a response as possible
• Responsible for establishing and maintaining excellent customer relations, taking opportunities to impress.
• Using diplomacy and great tact, you will handle complaints with professionalism
• Feedback on any significant positive or negative comments from customers/yourself relating to products and services offered
• Responsible for working within the guidelines of PDS Company policies and government legislation relating to Information Security, PCI Compliance, Data protection, Sale of Goods Act and Consumer Contracts Act
• You will always be a positive ambassador for PDS when communicating with customers/third parties and staff.

Your Skills

• Knowledge of customer service principles and best practices
• Proficient in computer use and able to learn new software packages
• Experience in a similar role
• Excellent interpersonal skills and ability to connect & communicate with others
• Honesty & Integrity, and an enthusiastic approach to sales and customer service
• Reliable with a positive, self-motivating attitude

Apply for position

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