Parts Advisor

CV Components is the CV division of Alliance Automotive Group, comprising over 30 branches who provide commercial vehicle parts, tools & equipment, to all segments of the automotive industry. These include independent repair centres, national retailers, fast-fit chains, fleet operators, leasing companies, fleet maintenance companies, and emergency service fleets.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor, you will be involved in all areas of the branch and its operation; however, your focus will be maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

1. Taking orders over the telephone, upselling to increase invoice value.
2. Outbound calling to raise customer awareness and achieve higher sales.
3. Building long-term rapport with local customers.
4. Actively promote offers, discounts, and customer competitions.
5. Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will need to be:

1. Punctual, organised, and efficient whilst working towards deadlines.
2. Pro-active and enthusiastic when speaking with customers.
3. Able to demonstrate empathy towards customers.
4. Professional and possess excellent communication skills.

In return we offer:

1. An opportunity to join a global brand and market leader.
2. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
3. Opportunities for career progression and bespoke training.
4. Free pension advice from our standard pension provider.
5. Free access to Health, Wellbeing, and Financial tools.
6. Potential to earn a performance-based bonus, paid monthly.
7. Discount on car parts.

Alliance Automotive Group is an equal opportunities employer.

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