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- Tasks: Manage relationships with digital publishing partners and ensure their success.
- Company: Join PubX, a leader in innovative digital solutions for publishers.
- Benefits: Enjoy remote work, competitive salary, stock options, and 35 days vacation.
- Why this job: Be part of a dynamic team driving growth in the digital publishing landscape.
- Qualifications: 2-3 years in technical account management or sales in digital publishing required.
- Other info: Work collaboratively with engineering and data science teams to enhance client performance.
The predicted salary is between 28800 - 48000 £ per year.
PubX is a leading provider of innovative digital solutions for publishers, dedicated to helping them optimize revenue streams and audience engagement. We are passionate about empowering digital publishers to succeed in an ever-evolving media landscape.
Position Summary: PubX is seeking a dynamic and results-driven Technical Account Manager with 2+ years of experience within a TAM role to join our growing team. In this role, you will be responsible for managing and expanding relationships with our digital publishing partners, ensuring they achieve their commercial goals. You will work closely with publishers to understand their business needs, providing a first point of call for QA, resolutions, and revenue growth.
Reports To: Lead, Technical Account Management
Location: Fully Remote, accessible to London
Seniority: Junior/ Mid
Package: Competitive Salary (based on experience and impact); Stock Options; Tech Covered; 35 days vacation; Global Team Meet-Ups
Key Responsibilities:
- Account Onboarding: Serve as the primary point of contact for a portfolio of new clients. Owning the onboarding process of new clients which includes configuring page and GAM setup. Ensuring client support, satisfaction and positive performance.
- Business Development: Developing a strong understanding of the Pubx Tech. Proactively identifying opportunities of growth across a vast portfolio of newly onboarded and existing clients. Collaborating with the Engineering, Commercial, and Data Science teams to drive performance and success across your portfolio. Proactively suggesting improvements that will drive value for our customers.
- Technical Troubleshooting: Identifying issues in the implementation of publishers. Work collaboratively with other teams to resolve issues. Taking proactive steps to drive performance across clients.
- Team wide initiative: Help define ways to improve efficiency within the team. Leading projects within the TAM team to identify growth opportunities.
Qualifications:
- Experience: 2-3 years of experience in technical account management, sales within the digital publishing or digital advertising industry.
- Industry Knowledge: Strong understanding of digital publishing, online advertising, and programmatic revenue models. Deep experience with industry tools and platforms such as Google Ad Manager, header bidding solutions (preferably Prebid), and analytics platforms (on the SSP or Publisher side preferably).
- Strong Project Management skills.
- Skills: Strong communication and interpersonal skills, with the ability to build and maintain client relationships. Excellent problem-solving skills and the ability to think strategically. Proficient in data analysis and on-page troubleshooting. Self-motivated with a proactive approach to account management. Ability to work independently as well as part of a collaborative team. Ability to use developer/bespoke tools to identify issues on publisher sites.
Remote (UK) Technical Account Manager employer: Hopecompass
Contact Detail:
Hopecompass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote (UK) Technical Account Manager
✨Tip Number 1
Familiarise yourself with the tools and platforms mentioned in the job description, such as Google Ad Manager and Prebid. Having hands-on experience or even a solid understanding of these tools will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in previous roles. This will demonstrate your ability to handle the technical troubleshooting aspect of the position effectively.
✨Tip Number 3
Research PubX and its offerings thoroughly. Understanding our mission and the challenges faced by digital publishers will help you articulate how you can contribute to our goals during the interview process.
✨Tip Number 4
Network with professionals in the digital publishing and advertising industry. Engaging with others in the field can provide insights into current trends and challenges, which you can leverage in your conversations with us.
We think you need these skills to ace Remote (UK) Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management and digital publishing. Use keywords from the job description, such as 'Google Ad Manager' and 'programmatic revenue models', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital publishing and your understanding of the industry. Mention specific experiences where you've successfully managed client relationships or resolved technical issues.
Showcase Your Skills: In your application, emphasise your strong communication and problem-solving skills. Provide examples of how you've used data analysis to drive performance or improve client satisfaction in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on the radar of the hiring team at PubX.
How to prepare for a job interview at Hopecompass
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of digital publishing and online advertising. Be prepared to discuss tools like Google Ad Manager and header bidding solutions, as well as how they can impact revenue growth for clients.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully identified and resolved technical issues. Highlight your ability to think strategically and how you proactively improved client performance.
✨Emphasise Communication Abilities
Since this role involves building relationships with clients, practice articulating your thoughts clearly. Be ready to discuss how you've maintained client satisfaction and supported their commercial goals in previous roles.
✨Research PubX and Its Culture
Familiarise yourself with PubX's mission and values. Understanding their approach to empowering digital publishers will help you align your answers with their goals and demonstrate your genuine interest in the company.
