Dispatcher

RESPECT to people, COURAGE to be pioneers and raise the bar, and always demonstrating INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and interests. Within our organization, we offer safety first environments, collaboration across teams, diverse and inclusive workspaces all while challenging each other to grow.

POSITION SUMMARY: The Dispatcher is responsible for the daily dispatching and planning for the LNA private fleet and third-party carriers.

RESPONSIBILITIES & EXPECTATIONS:

• Safety and Compliance: Ensures that the company fleet operates within all Department of Transportation (DOT) and company guidelines. Presents a commitment to quality, service and safety, while always upholding Lhoist core values.
• Load Planning and Scheduling: Performs dispatching activities, including daily load planning and scheduling for the private fleet and third-party carriers. Works with the Fleet Manager regarding driver availability, drivers' hours of service, and equipment availability. Data entry for customer order creation and intracompany orders.
• Customer Service: Interacts with internal and external customers, along with third party carriers. Proactively settles issues before they impact the customer by using logical and creative problem solving. Confirms orders for the following day by calling and/or emailing customers. Involved in total quality process and continuous improvement of customer confidence by knowing the customer's demands for sizing, quality, and quantity in relationship to inventory. Must show a customer centric mentality, with a spirit of service approach on a daily basis.
• Other duties as assigned.

ATTRIBUTES:

• Working knowledge of DOT regulations, OSHA requirements, and fleet equipment.
• Excellent verbal and written communication skills are required.
• Current computer skills in Microsoft applications, SAP, and search engine online programs.
• Excellent problem-solving skills.
• Behavioral competencies include tolerance for stress, practical learning, adaptability, multi-tasking, teamwork, planning, and organizing.
• Extremely dependable; the time sensitive nature of this position requires excellent attendance and complete customer focus.
• Ability to work Monday - Friday from 6am - 4pm.
• Able to be on call after hours (occasional evenings and every other weekend per month).
• Focus of quality customer service.

PHYSICAL DEMANDS INCLUDE, BUT ARE NOT LIMITED TO:

• Will be working most of the times in an office environment.
• The employee will be required to perform the following actions (from time to time): Standing, walking, balancing, stooping, kneeling, reaching, talking, seeing, hearing, typing, and sitting.
• Ability to consistently lift over 15 pounds as needed.

REQUIRED EDUCATION: High School Diploma, GED Equivalent.

REQUIRED EXPERIENCE: 3-5 years of dispatching and customer service experience.

PREFERRED EXPERIENCE: SAP experience, experience with e-logs & GPS tracking.

Lhoist North America offers a very competitive salary package that includes but is not limited to comprehensive benefits, including medical, dental, vision, life, vacation, and disability insurance. You can plan for your future with Lhoist North America 401K retirement savings options, which include an employer match. Lhoist North America also recognizes the importance of continuing education by offering Educational Assistance to our employees to encourage continued personal development and professional growth.

Here at Lhoist North America, we are an equal opportunity employer and value inclusion in our workplace. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants will receive consideration for employment without regard to any of these protected characteristics. We encourage applications from all individuals and strongly support an inclusive workplace. We strive to create an inclusive environment for everyone, and we are committed to treating everyone with respect at all times. We are proud to be an equal opportunity employer and are committed to fostering an inclusive work environment.