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- Tasks: Assist with customer service, manage tee times, and support golf operations.
- Company: Get Golfing CIO is a charity dedicated to reviving golf facilities in England.
- Benefits: Enjoy free golf, 50% off food, pension plans, and training opportunities.
- Why this job: Join a dynamic team, enhance your golf knowledge, and make a positive impact.
- Qualifications: Passion for golf, customer service experience, and basic computer skills required.
- Other info: Flexible hours, multiple roles available, and a proactive team environment.
Get Golfing CIO is seeking a dedicated and enthusiastic Golf Operations Assistant to join the team at Mill Green Golf Club. As a charity supporting struggling golf facilities in England, we are passionate about preserving and reviving the sport of golf by providing exceptional experiences for our members and visitors.
As a Golf Operations Assistant, you will play a key role in ensuring the smooth operation of our golf facility. You will be responsible for various tasks, including checking in golfers, managing tee times, assisting with golf equipment rentals, answering inquiries, and providing excellent customer service to our members and visitors. This position offers an exciting opportunity to work in a dynamic and fast-paced environment while contributing to the success of our golf facility.
Responsibilities
- Customer Service – Provide a welcoming and professional experience for members and guests, assisting with inquiries and ensuring a high standard of service.
- Tee Time Management – Manage bookings, check-in players, and coordinate tee times efficiently to ensure smooth course flow.
- Golf Cart & Equipment – Oversee the upkeep, cleaning, and safe operation of golf carts, rental clubs, and other equipment.
- Pro Shop Assistance – Support retail operations by assisting customers with purchases, restocking merchandise, and maintaining a tidy shop.
- Event & Tournament Support – Help organize and run club competitions, corporate days, and tournaments, including scoring and player coordination.
- Health & Safety Compliance – Ensure all safety protocols are followed, including cart operation rules, course regulations, and emergency procedures.
- Communication with Grounds Team – Liaise with greenkeepers and course staff to relay course conditions, maintenance schedules, and any player concerns.
- Membership & Guest Services – Assist with membership sign-ups, renewals, and general inquiries regarding club services and benefits.
- General Maintenance & Housekeeping – Keep the pro shop, clubhouse areas, and surrounding facilities clean, organized, and well-maintained.
Essential:
- A passion for golf and a basic knowledge of the sport.
- Previous experience in customer service, hospitality, or a golf-related role.
- Strong communication and interpersonal skills to engage with members and guests.
- Basic computer skills and familiarity with golf management systems.
- Ability to work in a fast-paced environment while maintaining excellent service standards.
- Basic knowledge of golf, including rules, etiquette, and equipment.
- Ability to handle cash/card transactions and operate a POS system.
- Willingness to work flexible hours, including early mornings, weekends, and holidays.
- A proactive and team-oriented approach with strong problem-solving skills.
Desirable:
- Previous experience in a golf club, pro shop, or golf course operations role.
- Familiarity with tee time booking systems and golf software.
- A valid UK driving license (for golf cart/buggy operation).
Benefits:
- Pension Plans
- Training & Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you!
Golf Operations Assistant employer: Get Golfing CIO
Contact Detail:
Get Golfing CIO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Assistant
✨Tip Number 1
Familiarise yourself with the specific operations of Mill Green Golf Club. Visit the club, observe how they manage tee times and customer interactions, and engage with staff to understand their processes. This will give you valuable insights that you can mention during your interview.
✨Tip Number 2
Showcase your passion for golf by participating in local tournaments or volunteering at golf events. This not only enhances your knowledge of the sport but also demonstrates your commitment to the golfing community, which is a key aspect of the role.
✨Tip Number 3
Network with current employees or members of Mill Green Golf Club through social media platforms like LinkedIn. Building connections can provide you with insider information about the club's culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to assist customers, as this role heavily relies on providing excellent service to members and guests.
We think you need these skills to ace Golf Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles related to golf operations. Emphasise your passion for golf and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of the job that excite you, such as working in a dynamic environment or supporting golf facilities.
Highlight Relevant Skills: In your application, clearly outline your communication skills, ability to manage bookings, and any experience with POS systems. These are crucial for the Golf Operations Assistant role.
Show Your Passion for Golf: Demonstrate your knowledge of golf, including rules and etiquette, in your application. This will show that you are not just looking for any job, but are genuinely interested in contributing to the sport.
How to prepare for a job interview at Get Golfing CIO
✨Show Your Passion for Golf
Make sure to express your enthusiasm for the sport during the interview. Share any personal experiences or stories that highlight your love for golf, as this will resonate with the interviewers and demonstrate your commitment to the role.
✨Highlight Customer Service Skills
Since the role involves a lot of interaction with members and guests, be prepared to discuss your previous customer service experience. Provide specific examples of how you've handled inquiries or resolved issues in a fast-paced environment.
✨Familiarise Yourself with Golf Operations
Research the basic operations of a golf club, including tee time management and equipment rentals. Being knowledgeable about these aspects will show that you are proactive and ready to contribute from day one.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the club's operations, team dynamics, or upcoming events. This shows your interest in the position and helps you gauge if the club is the right fit for you.
