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- Tasks: Lead and coach teams of Store Managers to enhance performance and customer experience.
- Company: Join Argos, a leader in multi-channel retail with a rich 51-year history.
- Benefits: Enjoy discounts, private healthcare, annual bonuses, generous holidays, and wellbeing support.
- Why this job: Be part of a transformative journey focused on customer satisfaction and operational excellence.
- Qualifications: Experience in customer service, team leadership, and managing KPIs is essential.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
Salary: From £45,000
Location: Holborn Store Support Centre - Field Based, London, EC1N 2HT
Contract type: Permanent
Business area: Retail
Closing date: 11 June 2025
Requisition ID: 30664931
Managing in Argos
Argos has strong foundations - a leader in multi-channel retailing, huge customer reach and some of the best global and own brands. It’s a well-loved business and throughout our 51 year history, we have evolved and adapted to meet the changes in the way our customers shop and what they’re looking for from us. We’re now on a journey to unleash and transform Argos. That means going faster, being more focused and being more ambitious than ever before. If you’re passionate about customers then this is the place to be as our number one commitment is to make the moments that matter to them unforgettably easy. By joining our leadership team you’ll have the opportunity to do just that.
About the role:
The District Manager is a brand new role. They will lead teams of around 16 Store Managers and be the operational experts within the Argos business, providing hands-on support and daily coaching opportunities to boost business performance and achieve store KPIs. Although a field-based role we expect our District Managers to be in their shops, operating on-the-ground to drive performance in their teams, championing operational excellence and ensuring process compliance, everything they do is around making every Argos experience a brilliant one for our customers.
Essential Criteria (When submitting your application please attach a CV which demonstrates you meet these criteria):
- Demonstrates a focus on customer service, putting the customer at the heart of key decisions.
- Demonstrates success in having had a positive influence on KPIs and business performance.
- Demonstrates the importance of building relationships.
- Understands the importance of prioritisation to generate the most successful results.
- Experience in managing ER cases.
- A proven ability to lead teams of managers, experience doing this remotely would be advantageous, with a key focus on coaching and development.
What we offer:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Private Healthcare – Eligible for single cover and to upgrade annually to family cover.
- An Annual Bonus Scheme – Rewarding you for your performance throughout the year.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Flexibility:
We are committed to creating a diverse and inclusive workplace and welcome applications from individuals seeking part-time and flexible working arrangements. Whether you’re looking to balance work with other commitments or prefer a non-traditional schedule, we encourage you to apply and discuss your preferred working schedule with us.
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land District Manager - East Midlands
✨Tip Number 1
Familiarise yourself with Argos' customer service philosophy. Understanding their commitment to making customer experiences unforgettable will help you align your approach and demonstrate your passion for customer satisfaction during interviews.
✨Tip Number 2
Highlight your experience in managing teams, especially remotely. Be prepared to discuss specific examples of how you've successfully led teams to achieve KPIs and improved business performance, as this is crucial for the District Manager role.
✨Tip Number 3
Showcase your relationship-building skills. Prepare to share instances where you've built strong relationships with team members or stakeholders, as this is essential for fostering a positive work environment and driving team success.
✨Tip Number 4
Demonstrate your understanding of operational excellence. Be ready to discuss how you've implemented processes that ensure compliance and boost performance, as this aligns with the expectations for the District Manager position at Argos.
We think you need these skills to ace District Manager - East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and managing teams. Use specific examples that demonstrate your success in influencing KPIs and improving business performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you plan to make Argos experiences unforgettable. Mention your leadership style and how you prioritise coaching and development within your teams.
Highlight Relevant Experience: When detailing your work history, focus on roles where you managed teams, especially remotely. Include any experience with employee relations cases and how you built relationships to drive performance.
Showcase Your Understanding of the Role: Demonstrate your understanding of the District Manager role by discussing how you would approach operational excellence and process compliance. Mention your strategies for being present in stores and supporting your managers effectively.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Know Your KPIs
As a District Manager, you'll be expected to influence KPIs positively. Be prepared to discuss specific examples from your past experiences where you've successfully improved business performance and how you achieved those results.
✨Customer-Centric Mindset
Demonstrating a strong focus on customer service is crucial. Think of instances where you've put the customer at the heart of your decisions and how that impacted the overall experience. Share these stories during your interview.
✨Relationship Building Skills
Building relationships is key in this role. Prepare to talk about how you've fostered strong connections with your teams and other stakeholders, especially in a remote management context. Highlight your communication strategies.
✨Coaching and Development Focus
Since coaching and developing your team will be a significant part of your role, come ready to discuss your approach to leadership. Share examples of how you've successfully coached managers or team members to achieve their goals.
