Information Technology Service Desk Manager

Information Technology Service Desk Manager

This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary £50,000, £3,000 car allowance, private health care, 26 days annual leave + a Wellbeing Day.

Our client, an established and family-run business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be:

• Line management of IT End User Support team, overseeing daily activities.
• Mentoring and training of IT End User Support Team.
• Maintenance of IT asset registers.
• Developing, documenting and reviewing IT Service Desk 1st and 2nd Line procedures.
• Acting as an escalation point for IT Service Desk.

Minimum Requirements:

• At least 3 years\’ experience in an IT Service Desk role.
• At least 5 years\’ experience using IT Service Management software within an ITIL environment.
• ITIL 4 Foundation (required).

Our client is an Equal Opportunities employer.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Construction and IT Services and IT Consulting

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