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- Tasks: Manage a security team and ensure hospitality staff are trained and customer-focused.
- Company: Join a dynamic corporate environment dedicated to safety and exceptional service.
- Benefits: Enjoy opportunities for training, professional development, and a vibrant workplace culture.
- Why this job: Be part of a team that values integrity and customer satisfaction while making a real impact.
- Qualifications: Enthusiastic, self-motivated individuals with a focus on customer service; safety qualifications preferred.
- Other info: Training may be available for necessary safety qualifications.
The predicted salary is between 28800 - 43200 £ per year.
In addition to the Hospitality Steward role, the Hospitality Coordinator role requires you to:
- Organise and manage a security team within a corporate environment.
- Relay information from the Safety Officer to the hospitality staff as part of a briefing.
- Ensure that hospitality staff are conducting their roles adequately.
- Deal with any issues that occur within hospitality from a safety perspective.
- Work with the Chief Steward in managing and motivating hospitality staff.
- Work with the Hospitality Manager in staff deployments and hospitality items.
- Ensure that all staff are customer-focused and trained for safety, including evacuations.
- Be the point of call and direct link to the control room with any issues within hospitality areas.
About The Candidate
Person specification:
- Enthusiastic individual who is willing to develop further.
- Self-motivated.
- Ability to work within a customer-facing position.
- Professional with high standards and integrity.
Desired skills:
- Timekeeping.
- Obtained Level 2 spectator safety qualification/or equivalent (training may be available).
- Obtained Level 3 spectator safety qualification/or equivalent (optional depending on the role).
- SIA license (optional depending on the role).
Hospitality Coordinator employer: Barnsley Football Club
Contact Detail:
Barnsley Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Hospitality Coordinator, especially around managing a security team and relaying information. Understanding these aspects will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with professionals in the hospitality and security sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your customer service skills in conversations. Since the role is customer-facing, be prepared to share examples of how you've successfully handled customer interactions or resolved issues in the past.
✨Tip Number 4
If you don’t already have the required spectator safety qualifications, consider enrolling in a course. Highlighting your commitment to professional development can set you apart from other candidates.
We think you need these skills to ace Hospitality Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any roles where you've managed teams or dealt with safety issues. Use specific examples that demonstrate your skills in customer service and team management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Hospitality Coordinator role. Mention how your background aligns with the job requirements, particularly your ability to motivate staff and manage safety protocols.
Highlight Relevant Qualifications: If you have any qualifications related to spectator safety or customer service, be sure to mention them prominently. If you are currently pursuing any relevant training, include that as well to show your commitment to professional development.
Showcase Your Soft Skills: Emphasise your self-motivation, professionalism, and integrity in your application. Provide examples of how you've successfully worked in customer-facing roles and handled challenging situations in the past.
How to prepare for a job interview at Barnsley Football Club
✨Show Your Enthusiasm
As a Hospitality Coordinator, enthusiasm is key. Make sure to express your passion for the role and the hospitality industry during the interview. Share examples of how you've gone above and beyond in previous positions to create a positive experience for customers.
✨Demonstrate Leadership Skills
Since this role involves managing a security team and motivating hospitality staff, be prepared to discuss your leadership experiences. Highlight specific instances where you successfully led a team or resolved conflicts, showcasing your ability to manage and inspire others.
✨Emphasise Safety Awareness
Given the importance of safety in this role, make sure to convey your understanding of safety protocols and procedures. Discuss any relevant qualifications you have, such as the Level 2 spectator safety qualification, and provide examples of how you've prioritised safety in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in hospitality situations. Think about potential issues that could arise and how you would handle them, especially from a safety perspective. This will demonstrate your readiness to tackle challenges head-on.
