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For Companies At a Glance
- Tasks: Lead a brilliant team to create an amazing Lounge experience for customers and staff.
- Company: Join a fast-growing hospitality business known for its vibrant culture and community focus.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday pro rata.
- Why this job: Be part of a unique workplace with opportunities for personal development and exciting staff events.
- Qualifications: Experience in management within bars or restaurants, with a knack for training and team leadership.
- Other info: Follow us on LinkedIn or social media to learn more about our culture!
The predicted salary is between 36000 - 60000 £ per year.
Lounges are pretty special places, and what makes them so special is the brilliant people who run them. The person who runs the brilliant people who run the Lounge has to be super-brilliant, and that'll be you. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be responsible for leading your team to deliver 14 great shifts, taking full ownership so your Lounge is an amazing and unique place to work and a great place to be for the local community. You'll be making sure every customer leaves happy. Which they tend to do. Thanks to your super-brilliant management.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring
- You are probably an existing General Manager, Assistant Manager, Deputy Manager or Restaurant manager with a background in restaurants, bars, café or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- You will be familiar with managing through clear KPIs and making decisions considering labour; stock; food safety requirements, customer sentiment plus others in line with brand standards and a budget.
- You will have delivered successful training and recruitment for front of house teams including servers through to Assistant Managers.
- Ideally some experience back of house, understand what makes kitchen and kitchen teams click would be preferable.
General Manager employer: The Lounges
Contact Detail:
The Lounges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the Lounge's brand and values. Understanding what makes their lounges unique will help you align your management style with their expectations, showcasing how you can enhance their community-focused approach.
✨Tip Number 2
Network with current or former employees of the Lounge. Engaging with them can provide valuable insights into the company culture and operational challenges, which you can address in your discussions during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience with KPIs and team training will demonstrate your capability to lead effectively in a busy lounge setting.
✨Tip Number 4
Showcase your passion for customer service. Be ready to share stories about how you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the Lounge's commitment to making every customer leave happy.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in a bar or restaurant environment. Emphasise your leadership skills and any specific achievements that demonstrate your ability to meet KPIs and enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your unique management style. Mention how you plan to create an amazing atmosphere in the Lounge and ensure every customer leaves happy. Use specific examples from your past experiences.
Showcase Your Leadership Experience: When detailing your previous roles, focus on your experience in training and recruiting front-of-house teams. Highlight any successful initiatives you've implemented that improved team performance or customer service.
Research the Company Culture: Familiarise yourself with the company's values and culture by checking their social media and website. This will help you align your application with what they are looking for in a General Manager and show that you are genuinely interested in being part of their team.
How to prepare for a job interview at The Lounges
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it aligns with creating a positive work environment.
✨Understand the Brand's Values
Familiarise yourself with the company's ethos and values. Be ready to discuss how you can embody these values in your management approach and how they resonate with your personal beliefs about customer service and team dynamics.
✨Prepare for KPI Discussions
Since managing through KPIs is essential for this role, brush up on your knowledge of key performance indicators relevant to the hospitality industry. Be prepared to discuss how you've used KPIs to drive success in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Think of specific challenges you've faced in previous management roles and how you overcame them. This will show your potential employer that you can handle the pressures of running a busy lounge while maintaining high standards.
