Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Brandon Hire Station is the UK's leading tool and equipment hire provider.
- Benefits: Enjoy competitive salary, 25 days holiday, and free tool hire.
- Why this job: Join a dynamic team focused on excellence and customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and Microsoft proficiency required.
- Other info: This is a full-time role covering maternity leave for 12 months.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time opportunity for 12 months to cover maternity leave. Working in our Trafford Park Contact Centre and reporting into the Re-Hire Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers, and colleagues alike. Being telephone-based, you'll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities- Respond to all customer enquiries in an effective, professional, and timely manner.
- Effectively deliver on customer orders by understanding their needs and offering the best solution.
- Match or surpass the target conversion rate from quote to order set by your line manager.
- Liaise with external suppliers in order to provide a seamless service to the customer.
- Ensure target margins are achieved across all product categories, following process at all times.
- Manage the full customer journey from the initial quote through to customer invoice.
- Accurate use of invoice and payment system to ensure customers and suppliers are charged correctly.
- Play a key role in the ongoing growth and development of the business.
- Ensure all KPI's are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries, and credits.
- Proven experience of providing first-class customer service with a genuine desire to help.
- Happy working in a busy open-plan office.
- Articulate communicator, enthusiastic, and revenue-focused.
- Thrives in a team environment.
- Ability to prioritise workloads, work under pressure, and to strict deadlines with good attention to detail.
- Microsoft skills: Word, Excel, and Outlook.
- Comfortable using multiple systems.
- Competitive salary.
- Monday - Friday working hours, no weekends!
- Salary sacrifice pension.
- 25 days holiday, plus bank holidays.
- Free Tool Hire.
- Life Assurance cover 3x salary.
- Share save scheme.
- Eye care vouchers.
- Recommend a friend scheme.
- Learning & Development - commitment to upskilling and developing.
We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence. If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK. Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK. At Brandon Hire Station, we're actively looking for passionate individuals to join our team.
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the tools and equipment that Brandon Hire Station offers. Understanding the products will help you provide better customer service and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being articulate and confident in your speech will be crucial to impressing both customers and your potential employer.
✨Tip Number 3
Research common customer service scenarios related to tool hire. Being prepared with examples of how you've handled similar situations in the past can showcase your experience and problem-solving abilities.
✨Tip Number 4
Demonstrate your ability to work under pressure by preparing for situational questions. Think of times when you successfully managed multiple tasks or tight deadlines, as this will highlight your suitability for the fast-paced environment.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly any roles where you've had to manage customer enquiries or orders. Use specific examples that demonstrate your ability to meet targets and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer service in the hire industry and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Word, Excel, and Outlook, as well as your ability to use multiple systems. Provide examples of how you've successfully used these tools in previous roles to enhance customer service.
Highlight Teamwork and Communication: Since the role requires working in a team environment, include examples of how you've collaborated with colleagues to achieve common goals. Also, showcase your communication skills by mentioning any experience dealing with suppliers or resolving customer queries.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Customer Service Skills
Since the role of a Hire Controller revolves around providing exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you effectively resolved customer issues or exceeded their expectations.
✨Demonstrate Your Communication Abilities
As an articulate communicator, it's crucial to convey your thoughts clearly during the interview. Practice explaining complex ideas simply and ensure you listen actively to the interviewer's questions, responding thoughtfully.
✨Familiarise Yourself with the Company
Research Brandon Hire Station and understand their commitment to customer service and their product offerings. Being knowledgeable about the company will show your genuine interest in the position and help you align your answers with their values.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to customer inquiries or order management. Prepare by thinking through potential scenarios and how you would approach them, focusing on efficiency and customer satisfaction.
