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For Companies At a Glance
- Tasks: Lead the ICT Applications Team to deliver top-notch services at Chesterfield Royal Hospital.
- Company: Join Derbyshire Support and Facilities Services, a proud subsidiary of Chesterfield Royal Hospital NHS Foundation Trust.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive workplace culture.
- Why this job: Make a real impact in healthcare IT while developing your leadership skills in a dynamic environment.
- Qualifications: Degree-level education in IT or related field; experience in managing clinical applications is essential.
- Other info: Interviews scheduled for the week of 20th January 2025; check your email for updates!
The predicted salary is between 41000 - 52000 £ per year.
Our people are our greatest strength and through our people we strive to make continuous improvements.
Derbyshire Support and Facilities Services Ltd (DSFS) based in Chesterfield are looking to appoint the right candidate into the exciting role of ICT Applications Manager to join the DSFS ICT Operations Team. This involves leading and managing the ICT Applications Team delivering a first-class service to Chesterfield Royal Hospital NHS Foundation Trust.
Main Duties of the Job:
- Provide personal leadership and management to the ICT Applications Services team, ensuring they are clear about their objectives, responsibilities, and accountabilities.
- Lead on all aspects of the ICT Applications Services delivery provided by the ICT support team.
- Act as a key point of contact for the ICT Applications Services users throughout all DSFS customers; communicate ICT Applications Services issues to internal and external staff, providing guidance on courses of action available.
- Ensure that incidents, changes and service requests are managed in accordance with Service Level Agreements; ensuring that change management and implementation processes are robust and effective in supporting business needs.
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust. DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality.
Detailed Job Description and Main Responsibilities:
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification:
Qualifications and Training:- Educated to Degree level or equivalent experience (preferably in a Computing/IT or Health related discipline)
- PRINCE2 Practitioner or equivalent evidence of experience.
- Experience of managing large organisation-wide clinical applications.
- Service Management qualification (e.g. ITIL foundation).
- Experience of managing team leaders and multiple teams concurrently.
- Experience of service management in a large IT infrastructure and systems environment (2000+ PCs; 450+ servers; 4000+ users).
- Experience of writing, implementing and controlling operational processes/procedures.
- Experience of delivering ICT support services against contractually enforceable KPIs.
- NHS experience.
- Project Management of a successful, medium-sized Application implementation.
- Previous management/administration of a Health Information System.
- Understanding of the application of a QMS system such as ITIL, ISO 9001 or equivalent.
- Knowledge of acceptance into Business As Usual process.
- Excellent interpersonal and communication skills – both written and oral.
- Strong Application/System management knowledge.
- Excellent planning and organisational skills for self and team.
- Understanding of process development and change implementation.
- Ability to work independently.
- Ability to communicate with all levels of staff including senior clinicians.
If you’re looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly. If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / crhft.dsfshumanresources@nhs.net and we will be happy to provide assistance.
Contact Detail:
Derbyshire Support & Facilities Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Application Services Manager
✨Tip Number 1
Familiarise yourself with the specific ICT applications used within the NHS, particularly those relevant to Chesterfield Royal Hospital. Understanding these systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of Derbyshire Support and Facilities Services Ltd. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your experience with service management frameworks like ITIL or PRINCE2. Be ready to give examples of how you've successfully implemented these methodologies in previous roles, as this is crucial for the position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've managed teams effectively in the past. Highlight any experiences where you led a project or improved team performance, as this aligns with the responsibilities of the ICT Applications Manager role.
We think you need these skills to ace ICT Application Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the ICT Applications Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience in managing large organisation-wide clinical applications and any relevant qualifications such as PRINCE2 or ITIL. Use specific examples to demonstrate your leadership and management skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the organisation. Mention your understanding of the NHS environment and how you can contribute to the continuous improvement of ICT services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Derbyshire Support & Facilities Services Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the ICT Applications Manager. Be prepared to discuss how your experience aligns with their needs, especially in managing large clinical applications and leading teams.
✨Showcase Your Leadership Skills
As a manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your communication skills and how you've motivated others to achieve their objectives.
✨Familiarise Yourself with ITIL and QMS
Since the role requires knowledge of ITIL and quality management systems, brush up on these concepts. Be ready to discuss how you've applied these frameworks in previous roles, particularly in service management and process development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents or changes. Think of specific situations where you've successfully managed challenges in an ICT environment and be ready to share those experiences.
