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For Companies At a Glance
- Tasks: Support and maintain finance applications, ensuring they meet business needs.
- Company: Join Pret, a fun and dynamic workplace focused on growth and learning.
- Benefits: Enjoy competitive salary, 33 days holiday, private healthcare, and free lunch.
- Why this job: Be part of a collaborative team, enhancing finance systems with real impact.
- Qualifications: Experience with NetSuite and strong communication skills are essential.
- Other info: Opportunity for out-of-hours work and participation in legendary company events.
The predicted salary is between 36000 - 60000 £ per year.
People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate Finance Application Support Analyst to join us.
The Role
We are looking for a Finance Application Support Analyst to oversee the support and maintenance of Pret’s finance application portfolio. This role is tasked with planning and coordinating the processes needed to ensure user applications are set for essential business operations. This individual must be able to effectively communicate with people at all levels of the company, offering guidance and assistance to user groups on issues related to the use, maintenance, support, and deployment of vital information and software systems. Communication with operational departments and stakeholders will be part of the day-to-day activities. The individual will be required to have strong interpersonal skills, great organisational skills, and be comfortable working in a fast-paced environment. Customer Service and relationship building is a key driver for this role. While communicating with end users, the Application Support Analyst will be liaising with external suppliers and support teams ensuring not only fast resolutions but also that the appropriate action has been taken. Clear communication is a pivotal part of this role.
Responsibilities
- Ensure that applications meet business requirements and systems goals, fulfill end user requests and identify system improvements.
- Manage NetSuite new releases, understand the new features, manage the testing and work with the stakeholders to improve processes as part of the new releases.
- Provide ongoing support of our financial systems and coordinate with our 3rd party vendors on issues that cannot be resolved internally.
- Work with the relevant SME/Product Owners to understand small change requests and their priorities and manage these changes in operational sprints.
- Work closely with the finance and transformation team to plan larger change through the pipeline process.
- Review and analyze existing finance applications effectiveness and efficiency and develop strategies for improving or leveraging these systems.
- Work with the IT service desk to build knowledge articles to set them up for support success.
- Cultivate and disseminate knowledge of application usage and best practices.
- Build lasting relationships with 3rd parties and work with them for prompt resolutions for any problems or emergencies.
- Provide internal RCA for known issues and have the ability to interrogate RCAs from third party vendors and other departments.
- Build and foster greater relationships with other departments and build lasting internal support networks.
- Assist in QA process for all new finance applications and provide services/support to project management teams working to implement new systems and applications within the business.
- Research and make recommendations on software products and services in support of procurement and development efforts.
- Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
- Contribute to the design and development of application enhancements and upgrades.
- Understand end-to-end testing and partake in User Acceptance Testing for Applications.
- Maintain and develop procedure and training documents that promote best practice and ensure consistent service delivery across the team.
- Assist with onboarding and training of new members of the team.
- The role may be required to participate in out-of-hours work from time to time as the business need arises.
Skills and Experience
- Understanding of NetSuite logical architecture and customization options.
- NetSuite administration experience essential.
- Strong understanding of core finance business processes.
- Experience of retail systems and processes.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to conduct research into application issues and products.
- Highly self-motivated and directed.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Display an approachable and friendly manner.
- Demonstrates a strong work ethic and committed to seeing tasks through to completion.
Pret offers:
- Competitive salary and annual bonus.
- 33 days holiday a year including Bank Holidays.
- Private healthcare.
- Life assurance.
- Pret pension scheme.
- Season ticket loan.
- Free lunch and drinks.
- 50% discount in Pret shops worldwide.
- Great reward and recognition events.
- Legendary parties.
Finance Application Support Analyst employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Application Support Analyst
✨Tip Number 1
Familiarise yourself with NetSuite's architecture and features. Since this role requires strong NetSuite administration experience, understanding its functionalities will help you stand out during discussions with the hiring team.
✨Tip Number 2
Brush up on your communication skills. This position involves liaising with various stakeholders, so being able to convey technical information in a user-friendly manner will be crucial for success.
✨Tip Number 3
Showcase your customer service skills. Building relationships with end users and third-party vendors is key, so think of examples where you've successfully resolved issues or improved user experiences.
✨Tip Number 4
Prepare to discuss your experience in a fast-paced environment. Highlight any previous roles where you had to manage multiple tasks or projects simultaneously, as this will demonstrate your ability to thrive under pressure.
We think you need these skills to ace Finance Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance application support, particularly with NetSuite. Emphasise your communication skills and ability to work in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your skills align with Pret's needs. Mention specific experiences where you've successfully supported finance applications or improved processes, showcasing your problem-solving abilities.
Highlight Interpersonal Skills: Since the role requires strong interpersonal skills, provide examples of how you've built relationships with stakeholders or end users in previous positions. This will demonstrate your ability to communicate effectively at all levels.
Showcase Your Technical Knowledge: Detail your understanding of NetSuite and any other relevant financial systems. If you have experience with application testing or user acceptance testing, make sure to include that as well, as it’s a key part of the responsibilities.
How to prepare for a job interview at Pret A Manger
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Finance Application Support Analyst. Familiarise yourself with NetSuite and its features, as well as the core finance processes relevant to the role.
✨Showcase Your Communication Skills
Since clear communication is crucial, prepare examples of how you've effectively communicated with different stakeholders in previous roles. Highlight your ability to translate technical jargon into user-friendly language.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved application issues or improved processes. This will showcase your analytical skills and your proactive approach to problem-solving.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show your approachable nature and willingness to collaborate, as relationship building is key in this role.
