Finance Application Support Analyst

People at Pret work hard, have fun, learn a lot and really grow. Right now, we’re looking for a passionate Finance Application Support Analyst to join us.

The Role

We are looking for a Finance Application Support Analyst to oversee the support and maintenance of Pret’s finance application portfolio. This role is tasked with planning and coordinating the processes needed to ensure user applications are set for essential business operations. This individual must be able to effectively communicate with people at all levels of the company, offering guidance and assistance to user groups on issues related to the use, maintenance, support, and deployment of vital information and software systems. Communication with operational departments and stakeholders will be part of the day-to-day activities. The individual will be required to have strong interpersonal skills, great organisational skills, and be comfortable working in a fast-paced environment. Customer Service and relationship building is a key driver for this role. While communicating with end users, the Application Support Analyst will be liaising with external suppliers and support teams ensuring not only fast resolutions but also that the appropriate action has been taken. Clear communication is a pivotal part of this role.

Responsibilities

• Ensure that applications meet business requirements and systems goals, fulfill end user requests and identify system improvements.
• Manage NetSuite new releases, understand the new features, manage the testing and work with the stakeholders to improve processes as part of the new releases.
• Provide ongoing support of our financial systems and coordinate with our 3rd party vendors on issues that cannot be resolved internally.
• Work with the relevant SME/Product Owners to understand small change requests and their priorities and manage these changes in operational sprints.
• Work closely with the finance and transformation team to plan larger change through the pipeline process.
• Review and analyze existing finance applications effectiveness and efficiency and develop strategies for improving or leveraging these systems.
• Work with the IT service desk to build knowledge articles to set them up for support success.
• Cultivate and disseminate knowledge of application usage and best practices.
• Build lasting relationships with 3rd parties and work with them for prompt resolutions for any problems or emergencies.
• Provide internal RCA for known issues and have the ability to interrogate RCAs from third party vendors and other departments.
• Build and foster greater relationships with other departments and build lasting internal support networks.
• Assist in QA process for all new finance applications and provide services/support to project management teams working to implement new systems and applications within the business.
• Research and make recommendations on software products and services in support of procurement and development efforts.
• Evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications throughout the enterprise.
• Contribute to the design and development of application enhancements and upgrades.
• Understand end-to-end testing and partake in User Acceptance Testing for Applications.
• Maintain and develop procedure and training documents that promote best practice and ensure consistent service delivery across the team.
• Assist with onboarding and training of new members of the team.
• The role may be required to participate in out-of-hours work from time to time as the business need arises.

Skills and Experience

• Understanding of NetSuite logical architecture and customization options.
• NetSuite administration experience essential.
• Strong understanding of core finance business processes.
• Experience of retail systems and processes.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to conduct research into application issues and products.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Display an approachable and friendly manner.
• Demonstrates a strong work ethic and committed to seeing tasks through to completion.

Pret offers:

• Competitive salary and annual bonus.
• 33 days holiday a year including Bank Holidays.
• Private healthcare.
• Life assurance.
• Pret pension scheme.
• Season ticket loan.
• Free lunch and drinks.
• 50% discount in Pret shops worldwide.
• Great reward and recognition events.
• Legendary parties.