Senior In-Service Support Engineer

Job Description

As part of a customer-facing team supporting sonar systems and other defence equipment In-Service, your responsibilities will include:

• Delivering In-Service support, working closely with Project Managers, Project Engineering Leads, System Design Authorities, and customers.
• Responding proactively to technical issues, fault reports, and queries.
• Collaborating with the engineering team to develop technically and commercially acceptable solutions.
• Diagnosing electrical and mechanical faults remotely or on customer sites when necessary.
• Monitoring system performance, supporting root cause analysis, and identifying improvement opportunities.
• Supporting inspection and preventative maintenance programs.
• Ensuring customer equipment remains safe and suitable for continued use.
• Working with field support teams on defect investigations, surveys, integration, and testing.
• Maintaining Integrated Logistics Support documentation and implementing change requests as required.
• Highlighting resource conflicts or constraints to project management.
• Following engineering best practices to enhance performance and promote continuous improvement.
• Supporting obsolescence strategies for product lines.

Skills, Qualifications, and Experience

We\’re looking for a dynamic, professional engineer with experience in high-tech or regulated industries. You will have:

• A higher diploma or bachelor\’s degree in Science, Technology, Engineering, or a related field (newly qualified candidates will be considered).
• Experience in engineering across any phase of the lifecycle.
• Experience executing support tasks on engineering projects.
• Experience in technical diagnostics of systems and equipment.
• Examples of working under tight deadlines in challenging contexts.
• A background in maritime equipment would be beneficial.

Personal Attributes

We\’re looking for someone who is detail-oriented, a problem solver, and passionate about supporting customers. You should:

• Have excellent interpersonal skills and the ability to build rapport with a wide range of customers.
• Be well-organized with good self-management skills.
• Take responsibility for the quality and timeliness of your work.
• Have strong people management skills, attention to detail, and report writing ability.
• Cooperate well with others to achieve outstanding outcomes.
• Be eligible of achieving Security Clearance (SC) or higher with no caveats.
• Hold or be willing to obtain a full driving license for occasional travel to other sites, customer, and supplier locations.

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