Senior IT Support Engineer (Helpdesk/Field based)

Belfast Full-Time No home office possible

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Belfast, Northern Ireland, United Kingdom

Summary of duties:

Technical support helpdesk (east Belfast office/customer premises/from home)
Ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
On-site call outs only where absolutely required and approved (by Line Manager & customer)
Proactive preventative maintenance on customer networks
Identify opportunities with existing customers for additional services/equipment/consultancy
Promote the Precept brand as much as possible
Online (social media/email) marketing/telesales to generate sales leads
Attend pre-sales meetings and customer review meetings
Become a subject matter expert on Precept services
Keep abreast of new technology/solutions/methods and make suggestions to improve Precept\’s approach

Systems/technology in use:

Windows Server & Small Business Server
MS Exchange server
Networks and Cloud managed firewalls
Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop
Precept\’s own in-house systems based on Linux, DRBD, Opensense, TakeControl, think Backup, think MailGuard, thinkSMS, web hosting (ispconfig)
Desirable technology experience: Cisco and major firewall experience

Minimum Requirements:

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year

COVID-19 precaution(s): Remote interview process

Schedule: 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk

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Contact Detail:

Recruitment Partnership Ireland Recruiting Team