Junior IT Service Desk Support Analyst

This range is provided by dnevo Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Note: This is an onsite role 5 days per week with going Hybrid after probation pass.

1st Line —-> 2nd Line Support

Technical Skills:

• Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365.
• Proficiency with SCCM, Intune, and McAfee.
• Familiarity with Windows, iOS, and Android devices.
• Experience with hardware support for desktops, printers, and peripherals.
• Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems.
• Group Policy and PowerShell scripting experience.

Communication and Training:

• Clear and concise written and verbal communication.
• Ability to provide basic training on existing applications.

Analytical and Problem-Solving:

• Strong attention to detail for first-time fixes.
• Analytical problem-solving skills to diagnose technical issues.

Teamwork and Initiative:

• Ability to work closely with global IT teams.
• Capable of taking initiative in a small team environment.

Experience:

• Minimum of 2 years of relevant deskside support experience (ideally in Financial Services).

Regulatory Awareness:

• Knowledge of IT compliance and security best practices, particularly in a financial services environment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Financial Services and IT System Training and Support

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