Junior Infrastructure Engineer

CT is a forward-thinking IT support, Telecoms and Cloud service provider embarking on a journey to transition from a regional, single office business to a national, multi-location organisation.

Our mission is to be the UK’s leading business technology partner to the SME market AND to be the UK’s premier provider of cloud data solutions.

As a Junior Infrastructure Engineer, you will work in the Infrastructure Team to support Central Technology’s datacentre infrastructure equipment and cloud services. By working as part of a high performing team that supports an advanced ISP and cloud services platform this role presents the successful candidate with a unique opportunity to gain invaluable knowledge and experience.

Key duties and responsibilities:

• Provide first-line support to end-users for hardware, software, and network issues. Respond to tickets and inquiries promptly.
• Deploy new end-user devices and grant access to resources as appropriate.
• Maintain and monitor existing hardware (including core routers, switches, voice servers, virtualisation environments, SANs) using our existing monitoring tools; PRTG and Observium.
• Carry out routine checks in line with the schedule.
• Manage the asset inventory and device lifecycle.
• Patch management across internal and external servers.
• Respond promptly and appropriately to incident alerts (attending site where required) and prepare reports as required.
• Provision new connectivity, voice, VPS and DRaaS services from templates.
• Manually patch non-critical servers and infrastructure.
• Work to Central Technology’s ISO 27001 and 9001 quality processes and procedures.
• Prepare all new infrastructure hardware for deployment.
• Assist the senior infrastructure engineers with core infrastructure projects.
• Maintain a good working knowledge of current infrastructure and future trends.
• Implement and maintain security measures to protect infrastructure assets from unauthorized access, malware, and other threats.
• Stay current with industry trends, technologies, and best practices related to infrastructure engineering. Share knowledge with colleagues and participate in training sessions to enhance team capabilities.
• Be part of the on-call rota and assist with out of hours projects and maintenance.
• This role involves, accurate, regular technical reporting. Working proactively on your own initiative and closely with the Head of Infrastructure in a fast-moving industry.

Skills and abilities:

• Self-motivated and enthusiastic
• Ability to provide timely and accurate record of works.
• Ability to organise and prioritise work.
• Strong technical problem-solving skills.
• Ability to work effectively and efficiently alone or as part of a team.
• A methodical and structured approach to working.

Knowledge and experience:

• General knowledge of workstation, server and networking hardware.

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