IT Technician

Your responsibilities will be:

1. To provide an outstanding level of IT support and IT project related activities to staff and students at the academies in your care.
2. To ensure that all IT support needs are logged, investigated and resolved (or escalated where appropriate) within the target time frames as dictated by the associated SLA.
3. To image, deploy and maintain Windows 10 PCs, Laptops, Tablets, Apple Macs, iPads and other peripheral equipment such as scanners, printers, interactive whiteboards and projectors, ensuring that this hardware is regularly tested and ready for use when required.
4. To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
5. To work with the relevant teams to support the on-site infrastructure elements such as physical & virtual servers and networking devices, thus ensuring the availability and security of the network, data and applications.
6. To administer user login accounts, distribution and security groups, ensuring that staff, students and trainee teachers have access to the data and resources they need.

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