Customer Service Support Advisor

City Building, 350 Darnick Street, Glasgow G21 4BA +44 (0) 141 287 2200

As one of Scotland’s largest construction companies, with a turnover of circa £200 million, City Building provides a range of repairs and maintenance, construction, manufacturing, and refurbishment activities across the public, private, and third sectors.

At City Building, people are at the heart of everything we do. Our people have made our award-winning business the success it is today and as it continues to grow; we want them to be the best they can be and to reach their potential.

Job Opportunity

An exciting opportunity has arisen for a Customer Service Advisor to join our busy Contact Centre.

As a Customer Service Support Advisor, you’ll be the first point of contact for customers needing assistance with repairs, maintenance, and emergency work. You’ll handle incoming calls, providing efficient, professional support, ensuring customers’ needs are met with empathy and accuracy.

Key Responsibilities

1. Handle incoming customer calls regarding repairs and maintenance.
2. Provide efficient and professional support to customers.
3. Ensure customer needs are met with empathy and accuracy.

Minimum Requirements

• Knowledge of housing repairs and customer service standards or experience of delivering other similar services.
• An excellent customer-centric approach.
• Proven experience in call handling.
• Key attention to detail and accuracy.

Please refer to the role profile for further details on this role.

If you feel you have the necessary skills and experience for this role then please forward a CV to the People Service Team email hr@citybuildingglasgow.co.uk by close of business on Tuesday, 10 December 2024.

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