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- Tasks: Manage ISO certifications and ensure compliance with accreditation standards.
- Company: Join a leading not-for-profit social enterprise with over 20 years in certification.
- Benefits: Enjoy 25 days holiday, electric car schemes, volunteer days, and retail discounts.
- Why this job: Be part of a client-focused team making a global impact in certification.
- Qualifications: Experience in certification, Lead Auditor trained for ISO 9001, and customer service skills required.
- Other info: Flexible hybrid working model and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an ISO Certification Manager at a leading organisation that provides certification to ISO and sector-specific standards, as well as specialist training services. The organisation is part of a large not-for-profit social enterprise that operates a flexible agile working model.
In this role, the ISO Certification Manager will develop, manage and maintain all accreditations and ensure all certification audits that are undertaken comply with accreditation standards. They supply services to thousands of clients both nationally and internationally. With over 20 years' experience in the assessment and certification industry, working in partnership with a highly skilled team of auditors and assessors to provide a client-focused, value-adding service.
Key Responsibilities- Make certification decisions for all accredited certifications, ensuring the brand is used correctly.
- Develop, maintain and continually improve the Quality System, including systems, policies and procedures in line with accreditation requirements.
- Implement systems, processes, procedures and recruit technically competent personnel when working with new international standards.
- Provide technical support, advice, and guidance to the Business Development and Customer Services teams and advise the Service Director on the effectiveness of the Quality System.
- Be the main point of contact for all Auditor technical queries and questions on accredited certifications, including managing and leading Auditor and Technical Advisor meetings.
- Maintain the impartiality of services including coordination of Management Review and Impartiality Committee meetings, providing, populating, circulating, and storing information required by the Committees.
- Develop and maintain the system to allocate new audit work to competent Auditors and offer support where necessary.
- Well organised with the ability to manage and prioritise own workload.
- Experience in a customer service certification environment.
- Some experience working for a UKAS-accredited certification body within the certification team.
- Lead Auditor for one or more of the main management system standards: ISO 9001 QMS, ISO 14001 EMS, ISO 45001 OHSMS and/or ISO 27001 ISMS.
- Lead Auditor trained for ISO 9001.
- Experience and training in ISO 17021 and ISO 17065.
- Some experience working for a UKAS-accredited certification body within the certification team.
- Ability to relate to people at all levels.
- Technical knowledge and qualification i.e. IEMA, IOSH or QPC - desirable.
- Attended Internal Auditor training.
In return, the group offers a great benefits package including:
- 25 days holiday with the option to buy 10 extra days.
- Electric car and bike to work scheme.
- Volunteer days.
- 6% pension contribution.
- Discounts on all major retail and leisure outlets.
- Plus many more.
Interested? Send your CV to Annalee Wood at Aspire Recruitment today.
Contact Detail:
MesaBilling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Certification Manager
✨Tip Number 1
Familiarise yourself with the specific ISO standards mentioned in the job description, such as ISO 9001, ISO 14001, and ISO 45001. Being able to discuss these standards confidently during your interview will demonstrate your expertise and commitment to the role.
✨Tip Number 2
Network with professionals in the certification industry, especially those who have experience with UKAS-accredited bodies. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to showcase your organisational skills by discussing past experiences where you successfully managed multiple projects or audits. Highlighting your ability to prioritise tasks effectively will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and mission as a not-for-profit social enterprise. Understanding their focus on client service and quality will help you align your responses during the interview, showing that you are a good cultural fit for the organisation.
We think you need these skills to ace Certification Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ISO certification and management systems. Emphasise your role as a Lead Auditor and any specific standards you have worked with, such as ISO 9001 or ISO 14001.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality management and your understanding of the certification process. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your experience within a UKAS-accredited certification body. Provide examples of how you've contributed to maintaining accreditation standards and improving quality systems.
Showcase Your Soft Skills: Since the role requires interaction with various teams, highlight your communication and organisational skills. Provide examples of how you've effectively managed workloads and supported team members in previous roles.
How to prepare for a job interview at MesaBilling
✨Know Your Standards
Familiarise yourself with ISO standards relevant to the role, especially ISO 9001, ISO 14001, ISO 45001, and ISO 27001. Be prepared to discuss how your experience aligns with these standards and how you can contribute to maintaining and improving the Quality System.
✨Demonstrate Leadership Skills
As a Certification Manager, you'll need to lead teams and manage auditors. Prepare examples of how you've successfully led teams in the past, particularly in a certification or auditing context, and be ready to discuss your approach to managing technical queries.
✨Showcase Your Customer Service Experience
Since the role involves providing support to Business Development and Customer Services teams, highlight your experience in customer service within a certification environment. Share specific instances where you added value to clients or improved processes.
✨Prepare for Technical Questions
Expect to answer technical questions related to accreditation and certification processes. Brush up on your knowledge of ISO 17021 and ISO 17065, and be ready to explain how you would handle auditor queries and maintain impartiality in services.
