Outbound Sales (Call Centre - NHS appointments)

Outbound Sales (Call Centre – NHS appointments)

Application Deadline: 31 May 2025

Department: Proactive Care

Employment Type: Full Time

Location: London Bridge

Compensation: £24,000 – £31,000 / year

Description

Are you a persuasive communicator who thrives on turning a \”no\” into a \”yes\” ?
Do you have the resilience to handle objections and the drive to meet targets ? If so, we want you on our team.

Join our dynamic Patient Support Hub, where you\’ll play a crucial role in encouraging NHS patients to schedule essential health reviews . Your efforts could lead to early detection of health issues, ultimately saving lives.

Key Responsibilities

Outbound Calling: Conduct 150+ calls per day to engage with patients due for health reviews.

Target Achievement: Meet and exceed daily, weekly, and monthly booking targets.

Patient Engagement: Educate patients on the importance of health reviews and persuade them to take action.

Objection Handling: Address patient hesitations with empathy and professionalism.

Performance Tracking: Monitor call outcomes and participate in coaching sessions to enhance effectiveness.

Data Management: Accurately record patient interactions and appointment bookings in our systems.

Skills, Knowledge and Expertise

(Required):
Target-Driven: Strong motivation to achieve personal and team KPIs.

Confidence: Comfortable initiating conversations with strangers and embracing challenges.
Exceptional Communication: Ability to build rapport, educate, and persuade hesitant or skeptical patients.

Resilience: Capacity to handle rejection and maintain motivation throughout the day.

Quick Learner: Ability to grasp and apply medical terminology across multiple clinical areas (training provided).
Proficient in English

(Highly Desirable)
Sales Experience: Background in outbound calling, telesales, door-to-door sales, or fundraising.
Tech-Savvy: Strong computer skills and experience using CRM systems.

Benefits

You’ll be working in a fast-paced, target-driven environment with great opportunities for progression, and the chance to shape a growing service.
A base salary of £24,000 , with the opportunity to increase your earnings to a total of £31,000 per year through performance-based monthly commission and an end-of-year bonus.

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