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- Tasks: Support MSK and Specialist Service teams with administration tasks and customer care.
- Company: Surrey Downs Health & Care delivers community-focused healthcare through innovative partnerships.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Join a dynamic team making a real impact in local healthcare while developing your skills.
- Qualifications: Strong communication, organisational skills, and basic IT proficiency required; training provided.
- Other info: Opportunity to work in a fast-paced environment with a focus on patient care.
The predicted salary is between 28800 - 43200 £ per year.
We want to recruit a hard-working, enthusiastic, flexible, and friendly administrator to support our MSK and Specialist Service teams, primarily based in Leatherhead MSK Outpatients.
What you have:
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Strong organisational skills
- Experience of delivering a wide range of administration tasks to a high standard
- Experience of working within a team
- Proven track record of delivering on objectives within a constantly changing environment
- Ability to act on own initiative and work independently, where required
- Strong IT & written skills for the regular use of electronic systems, including Word, Excel & Emis – training will be given for Emis
Responsibilities:
- Provide a high quality efficient administration service to support the smooth running of Specialist Services.
- Work flexibly within the wider administration teams and SPA to deliver services effectively with clinicians and team leaders.
- Provide a high quality customer care first point of contact service using telephone, email, written correspondence, and/or face to face. This may involve the delivery of reception, patient admissions, and/or telephone helpline services as well as supporting the clinicians to co-ordinate their clinical workload.
- Provide the day-to-day administrative activities to support MSK and Specialist Services including patient data processing, data entry, filing, photocopying, scanning, etc., as agreed and required.
- Be the non-clinical point of contact for patients, carers, and others utilizing the service; managing any enquiries, problems, or concerns when required and/or passed onto the relevant member of staff for action.
- Respond to and manage unexpected events occurring within site/front of house.
- Retrieve messages from clinical team telephone answer machine, as agreed, and forward to the appropriate person via a range of transmission options based upon the urgency and type of response required to the enquiry.
- Ensure that mail is collected and despatched promptly.
- Undertake the booking, cancellation, and rebooking of appointments for MSK and Specialist Services, checking patient basic details are correct in the system and updating any amendments.
- Book appointments into clinician diaries at the appropriate time in accordance with the bookings process.
Surrey Downs Health and Care (SDHC) deliver care closer to people’s own communities through our Primary Care Networks and our innovative partnership of local NHS organisations. We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.
Patient Services Administrator - Surrey Downs H&C Surrey Downs Health and Care employer: Epsom & St Helier NHS Trust
Contact Detail:
Epsom & St Helier NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Administrator - Surrey Downs H&C Surrey Downs Health and Care
✨Tip Number 1
Familiarise yourself with the specific services offered by Surrey Downs Health & Care. Understanding their MSK and Specialist Services will help you demonstrate your enthusiasm and knowledge during any conversations or interviews.
✨Tip Number 2
Network with current or former employees of Surrey Downs Health & Care. They can provide valuable insights into the company culture and the specific skills that are highly valued, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your experience in handling administrative tasks in a fast-paced environment. Think of specific examples where you successfully managed multiple priorities, as this will resonate well with the role's requirements.
✨Tip Number 4
Showcase your IT skills, especially with software like Word and Excel. If you have experience with similar electronic systems, be ready to talk about it, as this will highlight your ability to adapt quickly to new tools like Emis.
We think you need these skills to ace Patient Services Administrator - Surrey Downs H&C Surrey Downs Health and Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration, particularly in healthcare settings. Emphasise your organisational skills and any experience you have with electronic systems like Word and Excel.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've successfully managed administrative tasks and supported teams in previous roles.
Highlight Customer Care Experience: Since the role involves providing a high-quality customer care service, include any relevant experience where you've dealt with patients or clients. Describe how you handled enquiries and resolved issues effectively.
Showcase Flexibility and Initiative: In your application, demonstrate your ability to adapt to changing environments and work independently. Provide examples of situations where you've taken the initiative to improve processes or solve problems.
How to prepare for a job interview at Epsom & St Helier NHS Trust
✨Showcase Your Interpersonal Skills
As a Patient Services Administrator, you'll be dealing with a variety of people. Make sure to highlight your communication skills during the interview. Share examples of how you've effectively interacted with patients or team members in previous roles.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Be prepared to discuss how you manage multiple tasks and priorities. You could mention specific tools or methods you use to stay organised, especially in a fast-paced environment.
✨Emphasise Teamwork Experience
The job involves working within a team, so it's important to convey your ability to collaborate. Share experiences where you successfully worked as part of a team to achieve objectives, particularly in a healthcare setting.
✨Familiarise Yourself with IT Systems
You'll need to use various electronic systems, including Word, Excel, and Emis. If you have experience with these or similar systems, mention it. If not, express your willingness to learn and adapt quickly to new technologies.
