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- Tasks: Support production applications and troubleshoot issues in a dynamic retail environment.
- Company: Join a leading retail company focused on innovative application support.
- Benefits: Enjoy hybrid work, flexible shifts, and time off for weekend rotations.
- Why this job: Be part of a collaborative team that values proactive problem-solving and customer engagement.
- Qualifications: 6+ years in application support, with skills in Java, SQL, and Splunk required.
- Other info: Ideal for those passionate about tech support and eager to make an impact.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (Hybrid - 3 days onsite: Tues/Wed/Thurs)
Duration: 6+ months contract
Domain: Retail Application Support
Shift Flexibility: Weekend rotational shifts required (compensated with time off in lieu)
Core Requirements:
- Experience: 6+ years in application support or development
- Technical Skills: Java (comfortable analyzing code), SQL & Database knowledge, Splunk: Strong in querying, regex, alerts, and dashboards
Other Requirements:
- Strong communication & collaboration with internal teams
- Production issue troubleshooting and log analysis experience
- Familiarity with ITIL practices, ticketing systems, and SLA management
- Proactive in identifying and resolving production issues
- Able to collaborate with Dev and L3 teams for incident triage and change reviews
- Experience managing Major Incidents and post-mortem processes
Ideal for candidates interested in support-focused roles and working in dynamic, customer-facing environments.
Contact Detail:
N Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Applications / L2 Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Java, SQL, and Splunk. Being able to demonstrate your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare for potential technical questions by reviewing common production issue scenarios and how you would troubleshoot them. This will show your proactive approach and readiness to handle real-world challenges.
✨Tip Number 3
Highlight your experience with ITIL practices and ticketing systems in conversations. Being able to discuss how you've managed SLAs and major incidents will demonstrate your understanding of the operational side of application support.
✨Tip Number 4
Emphasise your communication and collaboration skills, especially in a team environment. Be ready to share examples of how you've worked with development teams or handled incident triage, as this is crucial for the role.
We think you need these skills to ace Production Applications / L2 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support and development, particularly focusing on your 6+ years of relevant experience. Emphasise your technical skills in Java, SQL, and Splunk, as well as your familiarity with ITIL practices.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Production Applications / L2 Support Engineer role. Mention your proactive approach to troubleshooting and your ability to collaborate with internal teams, which is crucial for this position.
Showcase Relevant Projects: If you have worked on specific projects that involved production issue troubleshooting or managing major incidents, include these in your application. Use quantifiable results to demonstrate your impact and effectiveness in previous roles.
Prepare for Technical Questions: Be ready to discuss your technical skills during the interview process. Brush up on your knowledge of Java code analysis, SQL queries, and how to use Splunk for alerts and dashboards, as these will likely be focal points in the interview.
How to prepare for a job interview at N Consulting Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Java, SQL, and Splunk in detail. You might be asked to analyse code snippets or troubleshoot a sample issue, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Highlight Your Communication Skills
Since the role requires strong collaboration with internal teams, emphasise your communication abilities. Share examples of how you've effectively worked with others to resolve issues or improve processes, especially in high-pressure situations.
✨Familiarity with ITIL Practices
Make sure you understand ITIL practices and can discuss how you've applied them in previous roles. Be ready to explain your experience with ticketing systems and SLA management, as these are crucial for the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting and log analysis skills. Think of specific instances where you've managed major incidents or conducted post-mortem reviews, and be ready to walk the interviewer through your thought process.
