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- Tasks: Lead and enhance service management for critical support teams in a tech-driven environment.
- Company: Join a fast-growing technology company known for its innovative solutions and dynamic culture.
- Benefits: Enjoy competitive perks, including potential remote work options and a collaborative team atmosphere.
- Why this job: Be part of a mission to elevate service quality while working with diverse tech teams.
- Qualifications: Experience in IT systems, project management, and ITSM tools is essential for this role.
- Other info: Ideal candidates will thrive in challenging situations and possess strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
An esteemed and fast-growing technology company is currently seeking a Service Support Manager – Customer Service Manager to provide service management direction to business-critical support teams, improving existing service levels to ensure targets are met., As the Service Support Manager, you will work closely with Infrastructure, security, development and Solution Architecture teams to help provide a high-quality support service across key business-critical applications., * Implement formal problem management and change control systems
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In conjunction with the Service Desk, manage the communications with stakeholders and users on service complaints, performance, issues and resolutions
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Manage the activities of the support team:
o IT Level 1 Service Desk
o IT Level 2 & 3 Support
o Business Support
o Data & Analytics
o Development / Application Software Support
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Project Management of IT changes as required
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Consistently professional, confident, and calm even in challenging situations
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Service Management Method and reporting processes
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IT Systems experience (e.g. Windows / Client Systems)
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Demonstrable Project Management (e.g. PMP, Prince2) experience
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Experience in ITSM tools (e.g. ServiceNow, Jira etc.) ideally with configuration experience
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Ideally, you will have Program Management Office (PMO) reporting exposure / experience
Service Support Manager employer: Talent Smart
Contact Detail:
Talent Smart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarize yourself with ITSM tools like ServiceNow and Jira. Having hands-on experience or even a basic understanding of these platforms can set you apart, as they are crucial for managing service support effectively.
✨Tip Number 2
Brush up on your project management skills, especially if you have certifications like PMP or Prince2. Being able to demonstrate your ability to manage IT changes and projects will be a significant advantage in this role.
✨Tip Number 3
Showcase your experience in problem management and change control systems. Be prepared to discuss specific examples where you've successfully implemented these processes in previous roles.
✨Tip Number 4
Highlight your communication skills, especially in managing stakeholder relationships. As a Service Support Manager, you'll need to effectively communicate service performance and resolutions, so any relevant experience will be beneficial.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Support Manager position. Understand the key responsibilities and required skills, such as experience with ITSM tools and project management methodologies.
Tailor Your CV: Customize your CV to highlight relevant experience in service management, IT support, and project management. Use specific examples that demonstrate your ability to improve service levels and manage support teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses how your background aligns with the company's needs. Mention your experience with problem management, change control systems, and your ability to communicate effectively with stakeholders.
Highlight Relevant Certifications: If you have certifications like PMP or Prince2, make sure to mention them prominently in your application. This will show your commitment to professional development and your capability in project management.
How to prepare for a job interview at Talent Smart
✨Show Your Service Management Expertise
Be prepared to discuss your experience with service management methodologies and tools. Highlight any specific ITSM tools you've used, like ServiceNow or Jira, and how you've implemented them in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves managing service complaints and performance issues, come equipped with examples of how you've successfully resolved complex problems in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Project Management Experience
Discuss your project management experience, especially if you have certifications like PMP or Prince2. Be ready to share specific projects where you managed IT changes and how you ensured successful outcomes.
✨Communicate Effectively
As a Service Support Manager, communication is key. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've managed communications with stakeholders and users in previous roles, especially during challenging situations.
