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- Tasks: Assist customers with parts requests and ensure top-notch service.
- Company: Join John Clark Motor Group, Scotland's 2nd largest family-owned motor dealer.
- Benefits: Enjoy competitive salary, bonuses, 30 days holiday, and employee discounts.
- Why this job: Be part of a supportive team with excellent training and career growth opportunities.
- Qualifications: Previous dealership experience and strong communication skills are essential.
- Other info: Must be eligible to work in the UK without sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Highly competitive salary, bonus plus fantastic benefits. Are you good with people and have a can do attitude? This could be the opportunity for you! VW Kirkcaldy are seeking a pro-active, customer-focused, qualified Parts Advisor, who will be part of a team of Parts Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance, or repair work.
Key Job Requirements as Parts Advisor:
- Accurately identify customer parts requirements.
- Maintain an up-to-date knowledge of new or updated parts.
- Remain aware of seasonal requirements and of parts needed in the event of a recall or special offer in the Parts Department.
- Maintain parts stock and stock records.
- Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the Parts Manager.
- Ensure that a receipt, payment, or authorised signature is obtained for all parts stock issued.
- Assist the Parts Manager in all aspects of stocktaking.
- Process parts orders efficiently.
- Ensure the highest level of customer satisfaction.
- Contribute to departmental compliance with company policies and industry guidelines.
Skills You Will Require as Parts Advisor:
- Commitment to delivering customer excellence.
- Focused, self-motivated.
- Professional with excellent communication skills.
Parts Advisor Required Experience:
- Previous experience of working within the parts department of a main dealership is essential.
- Core skills in computing are essential, including web systems, email, and use of Excel.
- Experience with Pinnacle would be desirable but not essential.
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:
- Preferential rates on vehicle parts purchases and servicing.
- Industry-leading discounted Employee Car Scheme.
- 30 Day Holiday.
- Award-winning in-house and manufacturer training.
- Cycle to work scheme.
- State of the art dealership standards.
- High earning potential through commission or bonus.
- Some roles offer company car.
- Life assurance.
- Group contributory pension scheme.
- Careers development opportunities.
If this sounds like you and you would love to be part of John Clark Motor Group, then please APPLY now with an up-to-date copy of your CV. We look forward to hearing from you soon.
About JCMG:
The John Clark Motor Group is a name synonymous with outstanding customer service. We are Scotland's 2nd largest independently family-owned motor dealer. We proudly represent a number of inspirational brands and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 36 businesses across the East coast of Scotland. We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products in a dynamic environment where we continue to work together as a family.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
Contact Detail:
The John Clark Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and services offered by VW. Knowing the latest models and their parts will show your enthusiasm and readiness to engage with customers effectively.
✨Tip Number 2
Brush up on your customer service skills. Since this role is heavily focused on customer interaction, practice how to handle inquiries and complaints professionally to demonstrate your commitment to customer excellence.
✨Tip Number 3
Network with current or former Parts Advisors in the industry. They can provide insights into the role and company culture, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on industry trends and seasonal requirements for vehicle parts. This knowledge will not only impress during interviews but also prepare you for the proactive service expected in the role.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in parts departments, especially in main dealerships. Emphasise your customer service skills and any specific software knowledge, like Pinnacle, even if it's not essential.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive attitude and commitment to customer excellence. Mention how your previous experiences align with the job requirements and express your enthusiasm for joining John Clark Motor Group.
Highlight Relevant Skills: In your application, clearly outline your core computing skills, including proficiency in web systems, email, and Excel. This will demonstrate your capability to handle the technical aspects of the role.
Include Right to Work Documentation: Ensure you include verification of your Right to Work in the UK with your application. This is crucial as they can only accept applications from candidates eligible to work without sponsorship.
How to prepare for a job interview at The John Clark Motor Group
✨Showcase Your Customer Service Skills
As a Parts Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to delivering customer excellence.
✨Know Your Parts
Familiarise yourself with common vehicle parts and their functions, as well as any recent updates or recalls. Being knowledgeable about the products will not only impress your interviewers but also show that you're proactive and ready to contribute from day one.
✨Demonstrate Team Spirit
Since you'll be part of a team of Parts Advisors, it's important to highlight your ability to work collaboratively. Share experiences where you contributed to team goals or supported colleagues, showcasing your focus and self-motivation.
✨Prepare for Technical Questions
Expect questions related to your experience with parts departments and any relevant software, like Pinnacle. Brush up on your computing skills and be ready to discuss how you've used systems like Excel in previous roles to manage stock or process orders efficiently.
