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- Tasks: Manage customer orders and ensure top-notch service from order to delivery.
- Company: DCS Group is a leading distributor and manufacturer in the UK, known for excellence and innovation.
- Benefits: Enjoy life cover, a pension plan, medical cash plan, and free breakfast at our subsidised café.
- Why this job: Join a family-owned business that values well-being and fosters a fun, supportive work culture.
- Qualifications: GCSE Maths & English required; proficiency in Microsoft Office and strong communication skills essential.
- Other info: Be part of a dynamic team where your contributions directly impact customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
DCS Group is a leading distributor and manufacturer, supplying major brands and retailers across the UK. We are committed to excellence, innovation, and outstanding customer service.
As a Customer Supply Coordinator, you will be responsible for managing customer demand from order receipt to delivery. Acting as the primary point of contact, you will ensure that queries are handled efficiently, service issues are addressed, and processes are continuously improved to enhance the overall customer experience.
Key Responsibilities- Process and oversee customer orders, ensuring alignment with pricing, lead times, and order values.
- Accurately input and release orders to Transport Planning within required timeframes.
- Handle customer queries promptly and effectively, maintaining a high standard of service.
- Build strong working relationships with customers and key internal stakeholders.
- Generate customer-specific reports and analyse service levels.
- Manage uplift and return requests, ensuring approval processes are followed efficiently.
- Support strategic customer meetings by providing service level insights.
- Assist with internal administrative duties, including reception cover when required.
- Ensure compliance with Good Distribution Practice (GDP) for medicinal products.
- GCSE Maths & English (or equivalent).
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Sage knowledge is an advantage.
- Strong numerical accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to prioritise tasks effectively in a fast-paced environment.
- Resilient, adaptable, and solution-focused.
- Strong customer service skills with a quality-driven approach.
As a family-owned business, we deeply value our team’s well-being and offer a comprehensive benefits package:
- Life Cover
- Pension Plan
- Medical Cash Plan
- Cycle to Work Scheme
- Subsidised Café (including free breakfast!)
- Staff Shop and Social Events
At DCS Group, there’s no place quite like ours – where we combine business excellence with a supportive, fun environment. If you’re a high-performing, results-driven professional, we’d love to hear from you!
Customer Supply Coordinator employer: D C S Manufacturing
Contact Detail:
D C S Manufacturing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Coordinator
✨Tip Number 1
Familiarise yourself with DCS Group's values and customer service approach. Understanding their commitment to excellence and innovation will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider creating sample reports or analysing data sets to demonstrate your ability to handle customer-specific reports effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed customer queries in the past. Highlighting your problem-solving skills and ability to maintain high service standards will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of DCS Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Customer Supply Coordinator.
We think you need these skills to ace Customer Supply Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Supply Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer orders and handling queries.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in Microsoft Excel and any experience with Sage, as well as your strong communication and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at D C S Manufacturing
✨Know the Company Inside Out
Before your interview, make sure to research DCS Group thoroughly. Understand their values, mission, and the products they distribute. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
As a Customer Supply Coordinator, you'll need to showcase your strong customer service skills. Prepare examples from your past experiences where you've effectively handled customer queries or resolved issues. Highlight your ability to build relationships and maintain high service standards.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you prioritise tasks in a fast-paced environment. Think of specific situations where you successfully managed multiple responsibilities and how you ensured customer satisfaction.
✨Showcase Your Technical Proficiency
Since the role requires proficiency in Microsoft Excel, Word, PowerPoint, and Outlook, be prepared to discuss your experience with these tools. If you have knowledge of Sage, mention it as an advantage. You might even want to bring examples of reports or analyses you've created in the past.
