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- Tasks: Manage customer orders and ensure top-notch service from order to delivery.
- Company: DCS Group is a leading distributor and manufacturer in the UK, known for innovation and customer service.
- Benefits: Enjoy life cover, a pension plan, medical cash plan, and free breakfast at our subsidised café.
- Why this job: Join a family-owned business that values well-being and fosters a fun, supportive work environment.
- Qualifications: GCSE Maths & English required; proficiency in Microsoft Office and strong communication skills essential.
- Other info: Be part of a team that prioritises excellence and continuous improvement in customer experience.
The predicted salary is between 28800 - 43200 £ per year.
DCS Group is a leading distributor and manufacturer, supplying major brands and retailers across the UK. We are committed to excellence, innovation, and outstanding customer service.
As a Customer Supply Coordinator, you will be responsible for managing customer demand from order receipt to delivery. Acting as the primary point of contact, you will ensure that queries are handled efficiently, service issues are addressed, and processes are continuously improved to enhance the overall customer experience.
Key Responsibilities- Process and oversee customer orders, ensuring alignment with pricing, lead times, and order values.
- Accurately input and release orders to Transport Planning within required timeframes.
- Handle customer queries promptly and effectively, maintaining a high standard of service.
- Build strong working relationships with customers and key internal stakeholders.
- Generate customer-specific reports and analyse service levels.
- Manage uplift and return requests, ensuring approval processes are followed efficiently.
- Support strategic customer meetings by providing service level insights.
- Assist with internal administrative duties, including reception cover when required.
- Ensure compliance with Good Distribution Practice (GDP) for medicinal products.
- GCSE Maths & English (or equivalent).
- Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
- Sage knowledge is an advantage.
- Strong numerical accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to prioritise tasks effectively in a fast-paced environment.
- Resilient, adaptable, and solution-focused.
- Strong customer service skills with a quality-driven approach.
As a family-owned business, we deeply value our team’s well-being and offer a comprehensive benefits package:
- Life Cover
- Pension Plan
- Medical Cash Plan
- Cycle to Work Scheme
- Subsidised Café (including free breakfast!)
- Staff Shop and Social Events
At DCS Group, there’s no place quite like ours – where we combine business excellence with a supportive, fun environment. If you’re a high-performing, results-driven professional, we’d love to hear from you!
Contact Detail:
D C S Manufacturing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Coordinator
✨Tip Number 1
Familiarise yourself with DCS Group's values and customer service approach. Understanding their commitment to excellence and innovation will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for the role. Consider creating sample reports or analysing data sets to demonstrate your ability to generate insights during the interview process.
✨Tip Number 3
Prepare examples of how you've effectively managed customer queries in the past. Highlighting your problem-solving skills and ability to maintain high service standards will resonate well with the hiring team.
✨Tip Number 4
Research the Good Distribution Practice (GDP) guidelines relevant to medicinal products. Being knowledgeable about compliance in this area will show your commitment to quality and safety, which is essential for the Customer Supply Coordinator role.
We think you need these skills to ace Customer Supply Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Supply Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer orders and handling queries.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your proficiency in Microsoft Excel and your strong customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience has prepared you for the challenges of the Customer Supply Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at D C S Manufacturing
✨Know the Company Inside Out
Before your interview, make sure to research DCS Group thoroughly. Understand their values, mission, and the products they distribute. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
As a Customer Supply Coordinator, you'll be the primary point of contact for customers. Be prepared to share examples of how you've handled customer queries or service issues in the past. Highlight your ability to maintain high standards of service and build strong relationships.
✨Showcase Your Attention to Detail
Given the role's focus on processing orders and managing customer demands, it's crucial to demonstrate your numerical accuracy and attention to detail. Prepare to discuss specific instances where your meticulousness has positively impacted your previous work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to order management and customer interactions. Think about potential challenges you might face in the role and how you would address them, showcasing your problem-solving skills and adaptability.
