Senior Account Manager - SMB

What is the point of this role?

Senior Account Managers are responsible for delivering great customer service, whilst consultatively selling into their existing client base and increasing their portfolio’s net growth.

What will I be doing?

• Manage circa 100 accounts within the SMB sector
• Deliver amazing customer service; responsively and passionately
• Demonstrate consultative sales technique’s, objection handling and conflict resolution
• Hit performance related KPIs and sales targets
• Upsell and cross sell relevant products to your client base
• Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
• Proactively renew contracts
• Ensure solutions and products we are selling to clients are fit for purpose
• Be a point of escalation for clients where needed
• Reduce client churn by ensuring clients feel valued
• Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk
• Build and develop key relationships with influencers and decision makers

What will I bring to the role?

• Proven track record of managing medium/large sized businesses
• Strong commercial acumen
• In depth understanding of public cloud technology and taking clients on digital transformational journeys
• Strong consultative sales skills
• Ability to manage relationships with key stakeholders, at a high level
• Experience in creating and executing key account management plans
• Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
• Strong face to face presentational skills
• A passion to develop and grow in the role
• Confidence to build relationships across multiple levels quickly and successfully
• Highly organised, with the ability to prioritise is critical
• A keen interest technology is important
• Strong sense of ownership

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