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For Companies At a Glance
- Tasks: Manage 100 SMB accounts, deliver exceptional service, and drive sales growth.
- Company: Join a dynamic team focused on digital transformation and cloud technology.
- Benefits: Enjoy flexible working options, competitive salary, and professional development opportunities.
- Why this job: Be a strategic partner for clients, enhancing their business efficiency and making a real impact.
- Qualifications: Proven experience in account management, strong sales skills, and a passion for technology.
- Other info: Opportunity to work with influential stakeholders and develop key relationships.
The predicted salary is between 43200 - 72000 £ per year.
Senior Account Managers are responsible for delivering great customer service, whilst consultatively selling into their existing client base and increasing their portfolio’s net growth.
What will I be doing?
- Manage circa 100 accounts within the SMB sector
- Deliver amazing customer service; responsively and passionately
- Demonstrate consultative sales techniques, objection handling and conflict resolution
- Hit performance related KPIs and sales targets
- Upsell and cross sell relevant products to your client base
- Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
- Proactively renew contracts
- Ensure solutions and products we are selling to clients are fit for purpose
- Be a point of escalation for clients where needed
- Reduce client churn by ensuring clients feel valued
- Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk
- Build and develop key relationships with influencers and decision makers
What will I bring to the role?
- Proven track record of managing medium/large sized businesses
- Strong commercial acumen
- In depth understanding of public cloud technology and taking clients on digital transformational journeys
- Strong consultative sales skills
- Ability to manage relationships with key stakeholders, at a high level
- Experience in creating and executing key account management plans
- Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a client's technology stack, to deliver results
- Strong face to face presentational skills
- A passion to develop and grow in the role
- Confidence to build relationships across multiple levels quickly and successfully
- Highly organised, with the ability to prioritise is critical
- A keen interest in technology is important
- Strong sense of ownership
Senior Account Manager - SMB employer: ANS Group
Contact Detail:
ANS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - SMB
✨Tip Number 1
Familiarise yourself with the SMB sector and the specific challenges these businesses face. This knowledge will help you tailor your approach when engaging with potential clients, demonstrating that you understand their needs and can offer relevant solutions.
✨Tip Number 2
Develop your consultative sales skills by practising active listening and asking open-ended questions. This will enable you to uncover deeper insights into your clients' pain points and position yourself as a trusted advisor who can provide valuable solutions.
✨Tip Number 3
Network within the industry to build relationships with key stakeholders and decision-makers. Attend relevant events or webinars where you can connect with potential clients and showcase your expertise in public cloud technology.
✨Tip Number 4
Stay updated on the latest trends and developments in public cloud technology. Being knowledgeable about new products and services will allow you to confidently advise clients on how to improve their business efficiency and reduce risk.
We think you need these skills to ace Senior Account Manager - SMB
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly with medium to large businesses. Emphasise your consultative sales skills and any relevant achievements that demonstrate your ability to hit KPIs and sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and technology. Discuss how your background aligns with the responsibilities of managing accounts and building relationships with key stakeholders. Use specific examples to illustrate your success in similar roles.
Showcase Relevant Skills: Highlight your strong commercial acumen and understanding of public cloud technology. Mention any experience you have in digital transformation journeys and how you've successfully upsold or cross-sold products in the past.
Prepare for Potential Questions: Anticipate questions related to conflict resolution, objection handling, and maintaining client relationships. Be ready to discuss specific instances where you've successfully navigated challenges in account management.
How to prepare for a job interview at ANS Group
✨Showcase Your Customer Service Skills
As a Senior Account Manager, delivering exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients in the past, demonstrating your passion and responsiveness.
✨Demonstrate Consultative Sales Techniques
Highlight your experience with consultative selling during the interview. Discuss how you've successfully handled objections and resolved conflicts, as this role requires a strong ability to navigate complex client needs.
✨Know Your KPIs
Familiarise yourself with common performance-related KPIs in account management. Be ready to discuss how you've met or exceeded these targets in previous roles, showcasing your commercial acumen and results-driven mindset.
✨Build Relationships with Stakeholders
This role involves managing relationships with key stakeholders. Prepare to talk about your strategies for building trust and rapport with decision-makers, and how you've effectively communicated with them in the past.
