Client Account Services Senior Analyst (1pm-9pm Shift)

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We\’re committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Salary range £25000-£27000 per annum with bonus
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

As a member of the Client Account Services team, you will play a leading role in key new member onboarding and account lifecycle activities. Upon application approval, you will lead critical processes that underpin the client account lifecycle including certain anti-money laundering (AML) and know-your-customer (KYC) validations, the addition of accounts, mergers and acquisitions, and retirements. Our Client Account Services Senior Analysts have a passion for client service, an eagerness to quickly learn and implement at a high level across a variety of complex processes, and the ability to lead risk and identify improvement opportunities.

Your Primary Responsibilities:

• Review and accept all sales contracts and amendments/addendums to ensure company-wide compliance with established procedures.
• Respond directly to certain applicant/client via various communication mediums (e.g., by phone, through CRM tool – Salesforce, etc.).
• Partner and coordinate with various internal teams (for example, Relationship Management) to ensure that all onboarding and lifecycle activities occur seamlessly and meet partner expectations.
• Lead, update, and maintain data stored in DTCC’s systems (e.g., Masterfiles, etc.).
• Perform various anti-money laundering (AML) and know-your-customer (KYC) validations to support new onboardings and regular refreshes.
• Compile reporting for use by internal partners, senior leadership, and auditors/regulators.
• Support new product initiatives that intersect with client account onboarding and lifecycle processes.
• Ability to function in a fast-paced, high-pressure client-facing environment.
• Pay close attention to detail with a curiosity about identifying process and operational risks.
• Strong critical thinking and problem-solving skills.

Qualifications:

• Minimum of 2 years of related experience.
• Bachelor\’s degree preferred or equivalent experience.

Talents Needed For Success:

• Adheres to established rules and procedures when performing work.
• Takes personal accountability to drive work forward.
• Presents information clearly in writing and orally in small and larger group settings.
• Willingness to constructively challenge others on established views and chip in new ideas/alternative approaches.
• Understands the needs of external clients, Client Account Services team members, and key internal partners across the organization.

We offer top class training and development for you to be an asset in our organization!

Note this role comes with an attractive shift allowance of £3500 per annum.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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