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- Tasks: Lead process improvement initiatives and coach teams in Lean thinking.
- Company: Join a prestigious University committed to transformation and innovation.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for professional growth.
- Why this job: Make a real impact by enhancing processes and customer satisfaction while developing valuable skills.
- Qualifications: Experience in Lean methodologies and process improvement is essential.
- Other info: Work closely with cross-functional teams and become a key player in digital transformation.
The predicted salary is between 43200 - 72000 £ per year.
We are working exclusively with a well-known University who are seeking to engage a Lean specialist to support their ongoing transformation efforts. The primary objectives of this engagement are twofold:
- Capability Building: To embed Lean thinking within our teams by working alongside them, coaching in real time, and transferring practical knowledge and tools.
- Process Improvement: To identify, assess, and improve key business processes with a focus on delivering greater value to our customers.
Key areas of focus will include:
- Voice of the Customer (VoC): Capturing and analysing customer feedback to define Critical to Quality (CTQ) requirements that will guide process redesign.
- Process Diagnostics: Conducting current state assessments, including value stream mapping (with support from our in-house specialist), to identify waste, bottlenecks, and improvement opportunities.
- Technology Enablement: Exploring opportunities for automation and the integration of AI technologies (e.g., autonomous agents) to enhance efficiency and effectiveness.
- Upskilling: Identifying and supporting the development of new capabilities required to operate in a more digital and AI-augmented environment (e.g., roles like 'AI Boss').
- Performance Measurement: Establishing baseline metrics and building data books to track and sustain improvements over time.
We envision this specialist working closely with cross-functional teams to ensure active participation, knowledge transfer, and the development of internal Lean champions.
If you are interested in this role, please send over your CV.
Contact Detail:
Harvey Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Improvement Lead
✨Tip Number 1
Familiarise yourself with Lean methodologies and tools, especially those related to process improvement. Being able to discuss specific techniques like value stream mapping or VoC analysis during your conversations will show your expertise and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the field of process improvement and Lean thinking. Attend relevant workshops or webinars, and connect with individuals on platforms like LinkedIn. This can help you gain insights into the latest trends and practices, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully implemented process improvements in previous roles. Highlighting your hands-on experience will demonstrate your capability to embed Lean thinking within teams effectively.
✨Tip Number 4
Stay updated on the latest advancements in technology that can aid process improvement, such as AI and automation tools. Showing your knowledge in these areas will position you as a forward-thinking candidate who can contribute to the university's transformation efforts.
We think you need these skills to ace Process Improvement Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Lean methodologies and process improvement. Use specific examples that demonstrate your ability to embed Lean thinking and improve business processes.
Highlight Key Skills: Emphasise skills such as coaching, process diagnostics, and performance measurement. Mention any experience with technology enablement or automation, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that outlines your passion for process improvement and your understanding of the university's goals. Discuss how your background aligns with their objectives, particularly in customer feedback analysis and capability building.
Proofread and Format: Before submitting your application, ensure that your documents are free from errors and formatted professionally. A clean, well-organised application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at Harvey Nash
✨Understand Lean Principles
Make sure you have a solid grasp of Lean thinking and its principles. Be prepared to discuss how you've applied these concepts in previous roles, particularly in process improvement and capability building.
✨Showcase Your Coaching Skills
Since the role involves coaching teams in real-time, be ready to share examples of how you've successfully coached others. Highlight your ability to transfer knowledge and empower teams to adopt Lean methodologies.
✨Prepare for Process Diagnostics Discussion
Familiarise yourself with tools like value stream mapping and be prepared to discuss how you've used them to identify waste and bottlenecks in past projects. This will demonstrate your hands-on experience in process diagnostics.
✨Emphasise Technology Integration
Given the focus on technology enablement, think about how you've explored automation or AI technologies in your previous roles. Be ready to discuss specific examples where you've enhanced efficiency through tech solutions.
