Field Engineer Level 3 Apprentice - Slough
Field Engineer Level 3 Apprentice - Slough

Field Engineer Level 3 Apprentice - Slough

Slough Apprenticeship No home office possible
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At a Glance

  • Tasks: Join us as a Field Engineer Apprentice, working on-site with diverse customers and solving real-world tech problems.
  • Company: BT Group is a leading global business brand with over 175 years of heritage, serving millions worldwide.
  • Benefits: Enjoy a competitive salary, hands-on training, and the chance to make a difference in the community.
  • Why this job: This role offers a unique blend of technology and customer interaction, perfect for those who love problem-solving.
  • Qualifications: Five GCSEs at grades 4-9, including English and Maths; a full manual driving licence is required.
  • Other info: The apprenticeship lasts 18 months, with dedicated study time and a Level 3 qualification upon completion.

Location: Slough

Start date: 8th September 2025

Apply by: 17th February 2025

Salary: ÂŁ21,840

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. This is your chance to make a real difference to the world. Grab it.

About this role:

Our Support Technicians look after service in the Field – this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations – no two days are the same! Some of our larger and complex customers have very specific needs from our teams and that’s what we’re here to serve.

As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer’s services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!

This is an incredible opportunity for someone who is passionate about technology, but that doesn’t mean you have to be super technical – we’ll give you all the training you need to get you up and running to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!

About the apprenticeship you’ll study for:

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.

Entry Requirements:

  • You’ll need to achieve five GCSE’s at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted.
  • Please also note that this is a field role and will require you to travel in your van. As a result, you’ll need to hold a full manual driving licence with no more than six points. You’re more than welcome to apply even if you do not hold a licence right now, but you’ll need to make sure you have passed your test no later than one month before your start date.
  • If you don’t hold a full licence for manual cars before you are due to start, we may have to withdraw any offer made to you.
  • Please note, due to the nature of the work we do, some of these roles may require security clearance.
  • If you have already studied a Level 3 qualification in Information Communication, then we may not be able to consider you for this role.
  • All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.

About BT Group:

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.

How to Apply:

It’s easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. As part of our process, you will be asked to complete an online assessment and then have a telephone interview with the early careers recruitment team, before attending one of our in office insight days and will have the opportunity to ask any questions you might have about the role and the type of work you might be doing.

We look forward to receiving your application!

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Contact Detail:

BT Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Engineer Level 3 Apprentice - Slough

✨Tip Number 1

Familiarise yourself with the BT portfolio and services. Understanding what they offer will help you engage confidently with customers and demonstrate your proactive attitude during interviews.

✨Tip Number 2

Practice your communication skills. Since this role involves direct customer interaction, being able to articulate ideas and solutions clearly will set you apart from other candidates.

✨Tip Number 3

Get comfortable with basic technical concepts related to field engineering. While you don’t need to be an expert, having a foundational understanding will show your enthusiasm for the role and readiness to learn.

✨Tip Number 4

Prepare for the online assessment by reviewing common aptitude tests and situational judgement scenarios. This will help you feel more confident and perform better in the selection process.

We think you need these skills to ace Field Engineer Level 3 Apprentice - Slough

Customer Service Skills
Communication Skills
Problem-Solving Skills
Technical Aptitude
Time Management
Adaptability
Teamwork
Basic IT Knowledge
Installation Skills
Sales Skills
Proactive Attitude
Driving Skills
Attention to Detail

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Field Engineer Level 3 Apprentice position. Tailor your application to highlight how your skills and experiences align with what BT Group is looking for.

Highlight Relevant Qualifications: Make sure to clearly state your GCSE qualifications, especially in English and Maths, as these are essential for the role. If you have any additional relevant qualifications or experiences, be sure to include them.

Show Your Passion for Technology: In your application, express your enthusiasm for technology and customer service. Mention any previous experiences where you’ve demonstrated a proactive attitude or problem-solving skills, as these traits are valued by BT Group.

Prepare for the Online Assessment: Once you submit your application, you will need to complete an online assessment. Familiarise yourself with the types of questions that may be asked and practice any relevant skills to ensure you perform well.

How to prepare for a job interview at BT Group

✨Understand the Role

Make sure you thoroughly read the job description and understand what a Field Engineer Level 3 Apprentice does. Familiarise yourself with the responsibilities, such as installations and customer interactions, so you can discuss how your skills align with these tasks.

✨Show Your Passion for Technology

Since this role is about technology, express your enthusiasm for it during the interview. Share any relevant experiences or projects that demonstrate your interest and willingness to learn, even if you're not a technical expert yet.

✨Prepare for Customer Scenarios

Think of potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle specific situations, such as troubleshooting issues or recommending solutions, to showcase your problem-solving skills and customer service approach.

✨Ask Insightful Questions

Prepare thoughtful questions to ask the interviewer about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.

Field Engineer Level 3 Apprentice - Slough
BT Group
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  • Field Engineer Level 3 Apprentice - Slough

    Slough
    Apprenticeship

    Application deadline: 2027-06-15

  • B

    BT Group

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