Technical Bureau Service Controller

Job Purpose:

To receive calls from client stores and assist with enquiries/log jobs/chase open work orders through to completion. To manage engineers’ workload by effectively planning and organising their schedules for the day/week/month with both reactive and PPM jobs. To support the client by maintaining accurate records of engineers’ attendance and completion of jobs.

Key Accountabilities:

• Manage engineer’s workload per region and ensure clear directives are provided.
• Support client by maintaining accurate information on engineer attendance and completion to a satisfactory resolution with attention to detail.
• Liaise with store staff and engineers.
• Meeting set SLA guidelines, as agreed by client, through effective management of engineer resources and up to date information of calls and systems to stop escalations.
• To produce reports on regional productivity as and when required.
• Demonstrate continuous improvement to achieve increased level of support to client.

Knowledge, Skills and Abilities:

• Educated to GCSE / Standard Grade level as a minimum.
• Strong communication skills, both written and verbal.
• Excellent planning, organising, prioritisation skills.
• Excellent attention to detail.

#J-18808-Ljbffr