Housing Casework Advisor

Contract Type: Permanent

Post available – Full Time

Worker Type: On Site

Salary: £28,598 to £31,022 per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

Nottingham City Council\’s Housing Solutions have an exciting opportunity within our Homelessness Service as one of our Housing Casework Advisor – perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you – people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

As a Housing Casework Advisor, you will be a vital resource for the public, offering high-quality advice and assistance on a range of housing issues with a focus on preventing homelessness. Your role will involve conducting initial needs assessments, advocating on behalf of customers, liaising with various agencies, and maintaining accurate records.

You will assist service users in reconnecting with Local Authority and other provisions outside the city. Collaborating with various agencies, you will ensure citizens access relevant services. Additionally, you will ensure tenants and landlords understand their legal rights and responsibilities, maintain accurate records of housing assistance, and issue correspondence related to homelessness legislation. Your role will also involve investigating duties under homelessness legislation and supporting formal applications.

Join us in making Nottingham a better place to live by providing essential support to those in need.

Key priorities for the post holder will include;

1. Ability to communicate complex issues on a face to face basis demonstrating tact, diplomacy, sensitivity and customer care
2. Commitment to providing a high quality customer focussed service
3. An understanding of homelessness and the Housing Act 1996, in order to investigate possible duties owed to citizens
4. General knowledge of safeguarding
5. An understanding of why it’s important to consider equality, diversity, and inclusion in all that we do.

When applying, candidates should provide a written statement along with their CV outlining their key skills and experiences in the priorities outlined above.

-A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries, please contact:

Joseph Mui – to contact by email, please click here or

Emma James – to contact by email, please click here

Closing Date: 9th February 2026

Interviews will be held: W/C 27th February 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

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