Loss Fund Coordinator - FTC

Canopius is a global specialty lines (re)insurer. We are one of the leading insurers in the Lloyd’s of London insurance market with offices in the UK, US, Singapore, Australia, and Bermuda.

Our Claims Vision is to continually push the boundaries of customer excellence through an empowered, collaborative, and innovative approach to claims. We aim to be the envy of the market.

Canopius is seeking an enthusiastic and passionate Loss Fund Coordinator on an 18-month FTC, whose core responsibilities will be to support the proactive delivery and management of the end-to-end loss fund process, spanning Traditional, Vitesse, and Fast Claim Payments (FCP) methodologies.

This role is critical to ensure adherence to best practice policies and procedures in the delivery of our robust control and process framework for legacy, current, and future loss funds.

Duties will include completion of operational tasks and support in the validation and reconciliation of Third-Party Administrator (TPA)/Coverholder held loss funds.

There will be a number of responsibilities, expectations, and ad hoc tasks that are an integral part of this dynamic role, which calls for a proactive working style, a can-do approach, and an ability to engage effectively with both internal and external stakeholders.

We are primarily seeking an individual with the motivation, drive, and enthusiasm to deliver excellence in all areas of their work. We can promise a diverse range of tasks, working in a highly collaborative claims team committed to delivering our Claims Vision.

Key Responsibilities:

• Support the development, documentation, and successful adoption of FCP across the organisation, including the end-to-end life cycle of the FCP process.
• Manage the end-to-end loss fund process (legacy, current, and FCP), ensuring adherence to policies and procedures.
• Propose and implement changes to our loss fund processes to meet business and regulatory requirements.
• Act as the key loss fund referral point for internal stakeholders, including our outsource partners.
• Serve as the liaison contact for internal/external auditors.
• Collaborate with outsource partners to ensure timely loss fund reconciliation and quality output.
• Ensure loss fund reconciliation documents requested from DCAs are received in line with reporting requirements and SLAs.
• Liaise with our finance department regarding loss fund reconciliations and ensure appropriate funds are held in our FCP account.
• Maintain excellent communication with team members, the wider management team, and stakeholders.
• Collaborate with the wider Canopius claims team to share insights and contribute to projects.

Qualifications and Skills:

• Positive, enthusiastic, and confident disposition.
• Act with honesty, integrity, and fairness at all times.
• Ability to prioritise and proactively meet deadlines.
• Customer-focused with a commitment to high-quality service delivery.
• Open, honest, warm, and respectful in all communication.
• Self-starter, self-motivated, and driven.
• Able to work both independently and as a team player.
• Proactive working style and can-do approach.
• Some experience of working in the London Market is preferable.
• A basic understanding and/or experience in loss fund processes and procedures is preferable.
• Organised with good attention to detail and a high level of accuracy.
• Excellent communication and interpersonal skills.
• Competent with PowerPoint, Excel, and data handling.

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