Area Support Officer

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About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.

Our mission is to make people and places the best they can be for our colleagues, customers, and communities. We are committed to doing business the right way, guided by our TRUE values: Trust, Respect, Unity, and Empowerment.

About The Role

SHIFT PATTERN – Ad-hoc relief role working days, nights, and weekends.

The Area Support Officer provides flexible support across various client sites within a designated area, ensuring high standards of security and customer service. This role suits someone adaptable, with strong problem-solving skills, dedicated to safety and security across diverse environments.

Key Responsibilities

1. Provide cover for absences, vacancies, or special events at client sites.
2. Deliver security services including access control, patrolling, monitoring premises, conducting searches, responding to alarms, and detailed incident reporting.
3. Operate security equipment such as CCTV, access control, and alarm systems.
4. Ensure compliance with site-specific procedures and policies.
5. Customer and Stakeholder Engagement
6. Build positive relationships with clients, staff, and visitors, acting as the main contact for security concerns during shifts.
7. Escalate and resolve client issues effectively.
8. Support Functions
9. Provide training and guidance to new security personnel.
10. Adapt quickly to site protocols, maintaining professionalism in diverse settings.
11. Maintain flexibility and readiness for short-notice changes.
12. Essential Requirements
13. Valid SIA License – Door Supervisor (DS) or Security Guard (SG).
14. Full UK Driving License and access to a reliable vehicle.
15. Proven security experience and knowledge of security operations.
16. Strong communication skills for incident reporting and client interactions.
17. Excellent problem-solving skills and ability to remain calm in emergencies.
18. Key Details
19. Contract Type: Full-Time, Part-Time, or Flexible.
20. Working hours vary, including days, nights, and weekends.
21. Opportunities for training and career development.
22. Inclusive workplace valuing contributions from all backgrounds.
23. Successful candidates will undergo screening and vetting (BS7859).
24. How To Apply
25. If interested, click apply to register your interest and receive job alerts for similar roles.
26. We are an equal opportunities employer, welcoming applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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