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- Tasks: Support individuals with complex care needs, providing personal care and promoting independence.
- Company: Creative Care is a charity dedicated to supporting people with diverse health and disability needs.
- Benefits: Enjoy training opportunities, discounts, and bonuses for referrals and qualifications.
- Why this job: Make a real difference in people's lives while working in a nurturing and inclusive environment.
- Qualifications: No experience needed; just bring compassion and a desire to help others.
- Other info: Flexible hours available, with full training provided to ensure your success.
Job Role
Support Worker – Days
Service: Creative Care – Leicester Complex Care Service
Hours per week: 28-42 hours
Hourly Rate: £12.21
Location: Leicester
In this role you will be supporting individuals in a service and driving is a regular part of day to day duties. You need to have a UK or Irish driving licence as this is essential for this role. This role is open to male applicants only due to the preferences of the individuals we support.
About Creative Care – Leicester Complex Care Service
Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted residential setting for adults with complex care needs. Our service supports individuals living with acquired brain injuries, learning disabilities, physical disabilities, and mental health conditions. Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas. With a strong focus on person-centred care, we provide 24-hour care support tailored to each individual\’s needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive. All individuals require support with behaviours that challenge, and we work closely with each resident to provide the best care possible.
A Day in the Life of a Support Worker
No two days are the same, just like the individuals we support. As a Support Worker, you\’ll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small. From providing personal care and complex behavioural support to encouraging independence and building strong, trusting relationships, you\’ll receive all the training you need to make a real difference. This is a rewarding opportunity to work with people who have complex care needs and to help them live life as fully and independently as possible.
Employee Benefits
- Training & Development: Access accredited and in-house training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you\’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
- Discount Schemes: We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
- Refer a Friend: Earn a £200 bonus for each successful referral who joins Creative Care.
- Technology Support: Benefit from digital tools including rota and care planning apps, with full training provided.
What We\’re Looking For
While experience in care is welcome, it\’s not essential – full training is provided. We\’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You\’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.
Job Description
Job Title: Support Worker
Responsible to: Service Manager
Responsible for: The People We Support
Our Values
- Supporting rights, needs, choices and dreams
- Seeing the possibility to make a difference in all that we do
- Being financially responsible and economically sustainable
- Embracing new technology and innovation
- Appreciating every colleague\’s contribution
Job Summary
To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.
Key Responsibilities
Colleagues
- Mentor new colleagues during induction to support high-quality care delivery
- Participate in supervision, observation and appraisal processes
- Provide effective communication including accurate written reports
Business
- Follow WCL financial procedures
- Act in line with the organisation\’s environmental and sustainability principles
The People We Support
- Help maintain a caring environment aligned with best practice, guidance and legislative requirements
- Contribute to clear and effective communication with all stakeholders
- Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
- Seek and share the views and preferences of the people we support
- Promote high levels of satisfaction among people we support, families, colleagues and commissioners
- Support the Service Manager with complaints and concerns following WCL policy
- Maintain positive relationships with families, the community, and external partners
- Understand and implement safeguarding procedures
Safeguarding
- Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
- Recognise and report safeguarding concerns appropriately
Health and Safety
- Take reasonable care of your own and others\’ health and safety
- Cooperate with the employer to ensure compliance with legislation
- Avoid misuse of equipment or systems provided for safety
- Support the Service Manager in maintaining a safe environment
Data Protection
- Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
- Use and share information only with authorised people and for authorised purposes
This job description is not exhaustive and may be amended to meet service needs.
Person Specification
Qualifications
Desirable: A recognised health or social care qualification
Experience
Additional relevant training or qualifications
Essential: Evidence of wanting to professionally develop; Willingness and ability to learn
Desirable: Experience supporting people with disabilities, older people, dementia or mental health needs; Experience working as part of a team
Technical Skills
Essential: Ability to handle basic numerical data, including simple financial information; Ability to use Microsoft Office (Word and Outlook)
Desirable: Ability to use WCL transport or own transport when required
Personal Qualities
Essential: Understanding of fairness and valuing diversity; Understanding of safeguarding vulnerable adults and the ability to recognise concerns; Ability to work positively and flexibly as part of a team; Positive values relating to disability, older people, dementia and mental health; Understanding of WCL\’s key statements and how to demonstrate them; Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs; Good verbal and written communication skills; Ability to listen sensitively; Strong interpersonal skills; Ability to develop and maintain positive relationships with others
Desirable: Ability to plan, organise and prioritise tasks; Understanding of positive, person-centred support planning
Ready to Change Lives?
If you are passionate about making a genuine impact and enriching the lives of others, then we would love to hear from you. We receive a high volume of applications each day, and if your application passes our prescreening stage, a member of our friendly team will be in touch to guide you through the next steps!
About Creative Care And We Change Lives (WCL)
Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.
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Support Worker – Complex Care Leicester employer: We Change Lives
Contact Detail:
We Change Lives Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker – Complex Care Leicester
✨Tip Number 1
Familiarise yourself with the specific needs of individuals with complex care requirements. Understanding conditions like acquired brain injuries and learning disabilities will help you connect better during interviews.
✨Tip Number 2
Highlight any experience you have in person-centred care or working with vulnerable individuals. Even if it's informal, sharing these experiences can demonstrate your compassion and suitability for the role.
✨Tip Number 3
Prepare to discuss how you would handle challenging behaviours. Think of examples from past experiences where you've successfully managed difficult situations, as this is crucial in a support worker role.
✨Tip Number 4
Show enthusiasm for ongoing training and development. Mention any relevant courses or certifications you’re interested in, as Creative Care values continuous learning and professional growth.
We think you need these skills to ace Support Worker – Complex Care Leicester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Worker position. Tailor your application to highlight how your skills and experiences align with the specific needs of Creative Care.
Showcase Relevant Experience: Even if you don't have direct experience in care, think about transferable skills from previous roles or volunteer work. Emphasise your compassion, ability to build relationships, and any relevant training or certifications.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for making a difference in people's lives. Share specific examples of how you've supported others or contributed to a positive environment in past roles.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a care role.
How to prepare for a job interview at We Change Lives
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Support Worker in complex care. Familiarise yourself with the specific needs of individuals with acquired brain injuries, learning disabilities, and mental health conditions. This knowledge will help you demonstrate your commitment to providing person-centred care.
✨Showcase Your Compassion
During the interview, highlight your compassionate nature and any relevant experiences where you've made a positive impact on someone's life. We Change Lives values individuals who are dedicated to making a difference, so sharing personal stories can resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging behaviours. Think of examples from your past experiences or hypothetical situations where you would need to advocate for a resident's needs and ensure their safety and comfort.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, and the support provided to staff. This shows your genuine interest in the role and helps you gauge if the organisation aligns with your values.
