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- Tasks: Join our team as a Dispatch & Contact Officer, handling emergency calls and supporting the public.
- Company: Be part of the Dorset Police, dedicated to serving and protecting the community.
- Benefits: Enjoy competitive pay, gym discounts, and wellness support while developing your skills.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: Must be 18+, with a positive attitude and ability to handle stressful situations.
- Other info: Initial training lasts 5-7 months; travel to Bournemouth may be required.
The predicted salary is between 26106 - 34383 £ per year.
Location: Police Headquarters, Winfrith, Dorset
Salary: Scale D - Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum. Earn up to £34,383 per annum. The starting salary for Scale D is £29,760, which includes a 14% shift allowance and the potential to earn up to £2,500 for weekend working. This allowance is claimable. Proficiency (subject to assessments after 999 training) allows a shift to full 24/7 pattern with Scale D £31,327, including a 20% shift allowance and potential weekend earnings up to £2,500. Initial training lasts 5-7 months, with dispatch training scheduled afterwards within the probation period. Yearly increments apply until reaching £34,383, inclusive of 20% shift allowance.
Candidate Profile: This role requires a friendly, patient, broad-minded individual with a positive attitude, capable of working in a supportive team and making decisions in stressful situations.
Role Responsibilities:
- Participate in the Dorset Contact Management operation, providing high-quality service to the public, police officers, and staff.
- Focus on effective contact handling, addressing calls efficiently at first contact, and directing officers and incident control via radio/digital communication.
- Initially work as a triage operator to familiarise with contact centre inquiries, with training scheduled as per operational needs.
- Act as the first point of contact for 101 and 999 calls, conducting risk assessments to ensure appropriate responses.
Additional Information: No annual leave during training; training dates will be confirmed upon joining. Travel to Bournemouth for training may be required.
Recruitment Timeline:
- Application via e-recruitment portal.
- Situational Judgement Test (SJT) - 7 days to complete post-eligibility.
- Virtual Assessment Centre - 7 days after passing SJT.
- Final interview and assessment at Police headquarters, Winfrith.
Benefits:
- Competitive salary with increments.
- Subsidised gym memberships.
- Blue Light Card discounts.
- Company sick pay, pension scheme, equipment, onsite parking.
- Insurance schemes, support networks, wellbeing services.
- Development and training opportunities.
Application Process: Interested candidates should apply via the following link: Apply here.
Contact Detail:
Ad Warrior Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch and Contact Officer in Winfrith Newburgh)
✨Tip Number 1
Familiarise yourself with the role of a Dispatch and Contact Officer. Understanding the responsibilities, such as handling emergency calls and conducting risk assessments, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice situational judgement scenarios that may arise in this role. Being able to think on your feet and make quick decisions is crucial, so consider how you would respond to various emergency situations.
✨Tip Number 3
Showcase your communication skills. As a Dispatch and Contact Officer, you'll need to interact effectively with the public and police staff, so be prepared to discuss examples of how you've successfully communicated in stressful situations.
✨Tip Number 4
Research the Dorset Contact Management operation and its values. Understanding the organisation's mission and how they serve the community can help you align your answers with their expectations during the interview process.
We think you need these skills to ace Dispatch and Contact Officer in Winfrith Newburgh)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Dispatch and Contact Officer position. Understand the responsibilities, required skills, and the nature of the work to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, communication, or emergency response roles. Showcase your ability to handle stressful situations and work effectively in a team.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role. Mention specific examples of how your skills align with the job requirements, particularly your decision-making abilities and positive attitude.
Prepare for Assessments: Familiarise yourself with the Situational Judgement Test (SJT) format and practice similar scenarios. This will help you perform better during the assessment phase of the application process.
How to prepare for a job interview at Ad Warrior Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Dispatch and Contact Officer. Familiarise yourself with the key skills required, such as effective communication and decision-making under pressure.
✨Showcase Your Soft Skills
This role requires a friendly and patient attitude. Be prepared to discuss examples from your past experiences that demonstrate your ability to handle stressful situations and work well in a team.
✨Prepare for Scenario-Based Questions
Expect situational judgement questions during the interview. Think about how you would respond to various scenarios related to emergency calls or public interactions, showcasing your problem-solving skills and ability to assess risks.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This shows your genuine interest in the role and helps you understand more about the team dynamics and training process.
